Program Analyst, Community Impact Operations
About The Position
The Program Analyst serves as the Community Impact department’s lead for program performance, compliance, quality assurance, data governance, and operational effectiveness. The role provides strategic oversight of housing and supportive service contracts, ensuring compliance with regulatory, payer, and funder requirements while promoting data integrity, operational excellence, and continuous quality improvement. The position oversees contract and regulatory compliance, audit preparation, chart and case-record reviews, documentation quality, departmental data systems, performance measurement, analytics, and billing and revenue compliance. It also supervises the Data Analyst, coaches program staff and supervisors on compliance and data management, and collaborates with Community Impact leadership on planning and operational initiatives. The position is based primarily in a professional office setting, with travel throughout California as needed.
Requirements
- Bachelor’s degree in Public Administration, Social Work, Human Services, Public Health, Business Administration, Data Analytics, or a related field.
- At least three years of progressively responsible experience in program compliance, quality assurance, program operations, data analysis, contract management, or program administration.
- Experience with chart auditing, compliance monitoring, reporting, and quality improvement initiatives.
- Strong knowledge of CalAIM, Medi-Cal, HMIS, DHS, county contracts, and documentation compliance requirements.
- Strong analytical, problem-solving, and critical-thinking skills; ability to interpret regulations, contracts, and policy requirements.
- Experience developing dashboards, reports, and performance metrics.
- Proficiency with Microsoft Office Suite, including advanced Excel skills.
- Excellent written and verbal communication skills; ability to manage multiple priorities and deadlines; strong attention to detail and organizational skills.
- Ability to build collaborative relationships across departments and with external partners.
- Valid California driver’s license and access to an insured vehicle.
- Ability to travel throughout California as needed.
- Ability to perform the physical demands described, including lifting 15 pounds and traveling by automobile and/or plane 25% of the time.
Nice To Haves
- Master’s degree.
- Experience working with housing, supportive services, healthcare, behavioral health, homelessness, or community-based service programs.
- Supervisory experience.
- Experience with HMIS, Salesforce, electronic health records, and other data systems.
Responsibilities
- Serve as the department’s subject matter expert on Community Impact contracts, funding requirements, regulations, and program standards.
- Monitor compliance with contracts, grants, payer requirements, and county, state, and federal regulations, including CalAIM, Medi-Cal, DHS, HMIS, Housing First, Housing Navigation, Housing Tenancy, and Housing Deposit requirements.
- Lead preparation for external audits, monitoring visits, funder reviews, and compliance assessments; maintain compliance calendars, tracking systems, and regulatory updates.
- Conduct routine chart audits and case-record reviews for documentation completeness, timeliness, accuracy, and compliance.
- Monitor documentation quality, service authorization requirements, billing and reimbursement readiness, and program performance indicators; track audit trends and develop risk-mitigation strategies.
- Develop standardized documentation tools, templates, and workflow guides.
- Oversee departmental data systems, including HMIS, EHR platforms, Salesforce, and other reporting systems; serve as HMIS Administrator and lead system access, compliance, and training.
- Establish and maintain data quality standards, data administration policies, and reporting procedures; support technology platform and reporting-system implementation, optimization, and transition.
- Analyze program, client, financial, and operational data to identify trends, opportunities, and risks.
- Develop dashboards, scorecards, and performance monitoring tools, and present findings and recommendations to improve program and organizational performance.
- Support strategic planning through data-driven analysis and forecasting.
- Analyze billing trends, denials, and revenue performance; support revenue forecasting and identify process improvements.
- Develop tracking tools to maximize reimbursement and reduce compliance risk.
- Supervise the Data Analyst, providing coaching, performance management, and professional development.
- Collaborate with Community Impact leadership on departmental planning, cross-functional initiatives, and strategic projects.
- Promote accountability, continuous improvement, and compliance excellence; provide consultation and coaching to supervisors and program staff on compliance and data management.
- Travel throughout California as needed; some evening and weekend work may be required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
