Program Analyst Sr. Principal - FDA

GD Information Technology • Gaithersburg, WA

4d • Hybrid

About The Position

General Dynamics Information Technology (GDIT) is seeking a Program Analyst Sr. Principal to support a new contract for the Food and Drug Administration (FDA). The position oversees application stability, reliability, and testing while directing operations and maintenance (O&M) support personnel. It provides senior-level leadership and technical oversight, guides teams through the full operational lifecycle, and engages directly with customers to support quality delivery across O&M functions.

The role requires working three days in the office at the FDA White Oak campus. The position is based in Gaithersburg, Maryland, and offers a hybrid work arrangement. Scheduled hours are 40 per week, with travel required 50–75%.

Requirements

• Bachelor of Science degree and 10 or more years of relevant experience, or an equivalent combination of education and experience in lieu of a degree.
• At least 3 years of experience with Atlassian software such as JIRA and Confluence.
• FDA experience.
• Ability to obtain and maintain a Public Trust; this requires 3 of the past 5 years of U.S. residency.

Nice To Haves

• Agile/Scrum experience, including workflows using Rally or JIRA.
• Strong verbal and written communication skills.

Responsibilities

• Manage daily O&M activities, including incident triage, service requests, user support, defect tracking, and system performance monitoring.
• Serve as the primary O&M point of contact for FDA stakeholders; build customer relationships, facilitate status meetings, communicate operational performance and risks, and address customer needs and priorities.
• Establish and enforce standard operating procedures for production support, incident management, escalation handling, and root-cause analysis.
• Ensure timely resolution of issues logged through support channels and maintain compliance with service-level agreements and operational key performance indicators.
• Oversee maintenance releases, minor enhancements, patching cycles, and environment stability across development, test, and production environments.
• Review release plans, validate testing outcomes, and coordinate stakeholder communications to ensure operational readiness for deployments.
• Identify opportunities for process automation, operational efficiency, and service improvements to enhance reliability and reduce manual effort.

Benefits

• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with pre-tax and post-tax contributions and a company match.
• Full flex work weeks where possible.
• Paid time off plans, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior