Program Aide

Salvation Army Careers•Tacoma, WA

1d•Onsite

About The Position

The Jarvie Memorial Family Lodge On-Call Program Aide will be an on-demand support for the homeless shelter program. The On-Call Program Aide will work as needed to cover for employees who are on leave, sick, or on vacation. Primarily, this may include program aide work, cooking responsibilities, entry-level casework, and crisis resource management. They will be offered training opportunities in each of these areas and will be expected to operate as relief for each other when needed. The position is On-Call, and employees will be given as much notice as possible with a shift is available based on program needs.

Requirements

Detail oriented and ability to multi-task
Ability to quickly learn and apply new information/skills
Sensitivity to and understanding of the comprehensive mission of The Salvation Army
Strong verbal and written communication skills
Ability to work independently and as part of a team
Self-motivated with the ability to work with minimal supervision
Ability to work in a challenging environment and maintain poise under pressure
Ability and willingness to keep information confidential
Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
Current WA State Food Worker Card
Microsoft Word, Excel, and Outlook (email)
Data Entry – able to learn skills required to enter clients.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to operate telephone
Ability to operate desktop or laptop computer
Ability to understand written information.
Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
Ability to go up and down stairs with a load of laundry
Ability to sweep, mop, and vacuum floors on a daily basis

Responsibilities

Provide assistance to residents to ensure a safe communal living environment, to include encouraging voluntary compliance with house rules and policies.
Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns.
Maintain linens and hygiene supplies for residents.
Launder clothing and bedding as needed when residents move out or have soiled linens, maintaining and recording comfort care items when distributed.
Provide supportive care to residents experiencing personal crisis.
Make a referral to the resident’s assigned case manager or other appropriate community resources when indicated by circumstances.
Communicate incidents involving an on-going threat to the well-being of the resident or to others, to the Director of Social Services.
Report potentially life-threatening situations to “911”.
Keep facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
Conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
Provide crisis intervention and institute security procedures should a critical or threatening situation arise.
Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
Treat all staff members, volunteers, and residents with respect and dignity.
Maintain a positive attitude at all times.
Communicate professionally and respectfully through all modes of communication to volunteers, employees and residents alike.
May be asked to maintain statistical records, reports, logs, files and other required documentation.
May be asked to provide orientation, support and supervision of volunteers.
Participation in weekly staff meetings when on duty (not required when not scheduled).
Checking work email, keeping updated on changeover reports from colleagues, and filling in a changeover report after every shift.
Preparing and serving healthy meals for clients during some shifts, especially weekends.