Program Administrator, Quality and Education

American College of Surgeons•Chicago, IL

6d•$68,500 - $75,000•Hybrid

About The Position

The American College of Surgeons (ACS) is a professional and educational organization of surgeons founded in 1913 to improve surgical practice and patient care. The Quality and Education team within the Division of Education acts as a liaison between surgical quality and education, providing accessible, evidence-based resources to professionals and patients. The Program Administrator will manage daily operations for Quality & Education programs and committees, including the ACS Patient Education, Surgical Palliative Care, and Interprofessional Education & Practice Committees. This role supports administrative operations, program development, implementation, evaluation, and stakeholder communication under the guidance of the Senior Manager, Quality & Education. Collaboration across ACS departments is expected to support initiatives aligned with the mission of the Quality & Education area, the Division of Education, and the College. This is an exempt position based in Chicago, operating on a hybrid schedule of 3 days in-office and 2 days remote.

Requirements

At least 2-4+ years of professional project coordination experience is required.
Experience in healthcare, education, association management, or a related setting required.
Strong written and verbal communication skills are required to facilitate effective interactions with internal staff, surgeons, allied health professionals, leaders, and ACS members.
Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint) is required.
Experience organizing meetings using Zoom and Teams is required.
Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
Strong customer service orientation and ability to work collaboratively with staff, volunteers, healthcare professionals, and other stakeholders.
Ability to maintain confidentiality and use sound judgement in handling program information.

Nice To Haves

Bachelor’s degree or higher from an accredited college or university is preferred.
Degree or coursework in education, public health, healthcare administration, health sciences, or quality improvement is preferred.
Experience supporting committees, workgroups, stakeholder communications, or collaborative projects preferred.
Experience with program evaluation, data tracking, quality improvement, patient education, or health education initiatives desired.
Spanish reading, writing and speaking skills are a plus.

Responsibilities

Support day-to-day operations for Quality & Education programs and related committees.
Coordinate committee and workgroup meetings, including scheduling, invitations, agendas, supporting materials, minutes, and follow-up communications.
Provide professional administrative and customer support to committee members, volunteers, hospitals, patients, providers, and other stakeholders.
Maintain organized program records, documentation, timelines, and routine administrative processes.
Engage in regular team communication with the Quality & Education team.
Perform additional duties as determined by leadership, based on program needs.
Support coordination of program development, implementation, and evaluation activities in collaboration with program leadership.
Assist with background research, literature reviews, gap analyses, and other information-gathering activities as needed.
Compile and organize stakeholder feedback to support consensus-building, program refinement, and continuous improvement.
Support program evaluations, data tracking, routine reporting, and review of outcomes or trends.
Conduct outreach to sites, providers, organizations, patients, caregivers, and/or collaborative partners in support of program goals.
Communicate program information, requirements, updates, and next steps clearly and professionally.
Collaborate with internal and external teams to support program design, publication, promotion, and resource distribution for digital and physical materials.
Complete projects within established budgets and timelines, maintaining communication with program leadership and applicable stakeholders.
Maintain program materials, including stock monitoring, supply needs, and related fulfillment processes.
Support administrative and coordination activities related to research, evaluation, and quality improvement initiatives with participating sites and stakeholders.
Help ensure program activities, materials, and communications are accurate, complete, timely, and aligned with applicable standards.
Monitor assigned activities for follow-up needs, quality concerns, or compliance issues and escalate as appropriate.
Support project timelines, status updates, presentations, reports, and other materials for program leadership.
Contribute to team processes and cross-functional projects that advance Quality & Education priorities.