Program Administrator, OLLI
About The Position
The Osher Lifelong Learning Institute (OLLI) at Aquinas College is a vibrant, member-driven lifelong learning community of intellectually curious adults that promotes social connection, purpose, and continuous growth through accessible and engaging experiences. The primary role of the Program Administrator is to provide exceptional administrative support for OLLI students, presenters, collaborators, courses, and events. This support includes membership and registration management using established software systems, promoting volunteer engagement, event coordination and logistics, hospitality management, facilitating technical support, and enhancing the OLLI member experience. The Program Administrator works closely with the Director to maintain program excellence, serve as an ambassador for OLLI and Aquinas College, and lead key events and fundraising initiatives.
Requirements
- Strong proficiency in Zoom video conferencing or blended learning technologies
- Strong proficiency in Google Suite, ChatGPT, and standard office software
- Bachelor’s degree or equivalent administrative experience
- Self-motivated; prepared and organized with strict attention to detail
- Strong technical aptitude, intellectual curiosity, critical thinking, and the ability to quickly learn new concepts and tools
- Demonstrated patience, kindness, and clear communication with older adults
Nice To Haves
- Experience with fundraising volunteer management, and event planning preferred
Responsibilities
- Process membership inquiries, enrollments, renewals, resources, and payments
- Oversee new member orientation and facilitate membership benefits to maximize engagement and satisfaction
- Greet members, manage check-in, serve coffee, and maintain a welcoming environment
- Serve as RegFox (Webconnex) platform administrator, handling course registrations, payments, cancellations, coupon codes, and event details
- Maintain, analyze, and report on membership and course registration data to support strategic decision-making
- Coordinate volunteer recruitment, coordination, and communication
- Perform administrative support via regular phone, mail, email, print, and in-person communications
- Work directly with campus partners to administer a data-informed payment structure and schedule for presenter honoraria
- Provide technical support assistance and troubleshooting for OLLI presenters and participants to ensure program delivery via in-person, virtual, and HyFlex modalities
- Plan and execute the annual Harvest Party and GIVE2GROW fundraising campaign
- Collaborate with the Director to ensure compliance with Osher Institute requirements and strategic initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
