Program Administrator of Community Based Doulas

The Children's Home Society Of New Jersey•Trenton, NJ

5d•$75,000 - $85,000•Hybrid

About The Position

The Program Administrator oversees the coordination, implementation, training, and evaluation of community-based doula services supporting individuals during prenatal, birth, and postnatal periods. This role ensures program effectiveness, compliance, and culturally responsive care delivery while supporting doulas and strengthening community partnerships to improve maternal and infant health outcomes.

Requirements

Maternal-child health experience, 3 to 5 years of experience as a certified doula, midwife, labor and delivery nurse or other related experience supporting pregnant and post-partum women
3 to 5 years of experience providing support and supervision to staff
Familiarity with hospital settings, either through work or volunteer service
Excellent verbal and written communications skills required
Strong organizational skills and ability to use a database for record keeping, supervision and reporting
Experience with program planning and management
Computer skills are required and knowledge of Microsoft Office Suite
Experience working with a diverse workforce and diverse clientele

Responsibilities

Provide ongoing support and supervision to the full-time doula team and contracted doulas statewide
Maintain program policies, procedures, and service standards
Manage day-to-day operations of labor and birth and prenatal and postnatal doula services
Receive referrals for doula services; maintains a list of all referrals and matches pregnant women with doulas based on client's needs and doula's skill set.
Match new doulas with experienced doulas for mentoring and shadowing at prenatal and postpartum visits and births
Monitor program capacity, caseloads, and service delivery timelines
Provide phone support and be available for on-call coverage.
Daily check-in with doulas and meet with doulas weekly to review caseloads, prenatal visits, upcoming births, and postpartum visits.
Maintain a calendar of visits and births as well as a master spreadsheet with all required demographic data and birth outcomes.
Meet with program director at least twice per month to review program progress and challenges.
Review and approve all end of the month HR and Finance paperwork (PARs, Travel, Timecards, contractual invoices, POs, check requests, etc.) for each doula on staff.
Serve as a backup doula, as assigned, providing compassionate labor, birth, and postpartum support to clients when the primary doula is unavailable, while ensuring continuity of care and maintaining a calm, supportive environment.
Support with the recruitment, and onboarding of the community-based doulas
Coordinate training, continuing education, and supervision structures and clinical reviews
Support with the facilitation of team meetings and case reviews
Promote a trauma-informed and culturally responsive work environment
Maintain accurate, timely, and complete documentation
Collect, maintain and analyze data
Provide support with reports
Develop and maintain strong relationships with healthcare providers, clinics, and community-based organizations
Increase program awareness through targeted outreach and community engagement
Facilitate referrals and support coordination with partner agencies
Support program compliance with grant requirements and applicable local and state regulations.
Assist with grant reporting, renewal processes, billing, and audit preparation.
Support budgeting and resource allocation efforts in collaboration with leadership