NDS Program Office IT Program Administrator - Cloud Altassian Administrator

Nelnet Servicing•Lincoln, CO

2d•Hybrid

About The Position

This position is within the Nelnet Diversified Services (NDS) Program Office, focusing on IT Process Governance & Atlassian Products. The role initially focuses on the technical health and governance of NDS's Atlassian Cloud ecosystem, including Jira, Confluence, permissions, automation, and platform configuration. It is not a help desk role, requiring comfort with architectural decisions and system-level troubleshooting. The role is designed for growth, with the expectation to absorb broader IT Program Administrator responsibilities such as change management, CMMI process documentation, and SDLC process governance within the first 30 days. Nelnet promotes a hybrid work environment, balancing in-office collaboration with remote work flexibility.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience.
2+ years of Jira and Confluence administration experience at a system health level.
Demonstrated experience with Atlassian Cloud (not exclusively data center).
Scripting experience: Python and/or Groovy (ScriptRunner); willingness to learn Forge.
Ability to read and write advanced Jira Automation rules.
Experience with SSO and identity integration (SAML, SCIM, Okta, Azure AD, or equivalent).
Experience designing and implementing workflows, dashboards, and Kanban or Scrum boards.
Familiarity with the full software development lifecycle (SDLC), including Agile or other iterative methodologies.
Hands-on experience with AI tools used in a professional setting, with a genuine willingness to deepen that fluency.
Proven experience collaborating across multiple functional areas to achieve shared business objectives.
Experience working in a team-based, collaborative environment.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to create and interpret analytical reports and performance metrics.
United States citizenship (required due to government contract requirements).

Nice To Haves

Experience with AI tools such as Rovo or Claude Code.
Exposure to AI governance, agentic systems, or AI-specific SDLC requirements.
Experience with large-scale change management initiatives; change management certification (Prosci, CCMP, or equivalent).
Knowledge of compliance frameworks such as NIST and CMMI.
Experience creating and utilizing performance metrics for individuals or teams.
Experience with Power BI for reporting and dashboard development.
Familiarity with process improvement techniques such as value stream mapping or other Lean methodologies.
Atlassian certification at the cloud administrator level or equivalent.
Experience supporting a data center-to-cloud migration.

Responsibilities

Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.
Write and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflows.
Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitioned.
Partner closely with development teams and leadership to support active products and ensure adherence to standards.
Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.
Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.
Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.
Ensure users have access to the training they need on Program Office tools — facilitating and coordinating training resources.
Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs.
Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps.
Document processes and procedures in an organized, user-friendly format.
Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical.