Program Administrative Assistant

CSS • Columbus, OH

2d • Onsite

About The Position

The JOIN Program Administrative Assistant is responsible for the day-to-day administrative operations of the JOIN Program, while also providing support to clients and coordinating program volunteers. This position requires strong organizational and communication skills, attention to detail, and the ability to work effectively with clients, volunteers, and community partners.

Requirements

• Proficient in Microsoft Office Suite or similar software.
• Pass a BCI/FBI criminal background check and drug screening.
• Strong organizational and time-management skills
• Able to work independently and as part of a team
• Comfortable with Microsoft Office, databases, and email
• Able to handle confidential information professionally
• Detail-oriented and able to manage multiple tasks

Nice To Haves

• Bachelor’s degree in social work, Human Services, Business Administration, or a related field preferred.
• Experience in social services, administrative work, or a client-service environment preferred.
• Experience working with volunteers is a plus.

Responsibilities

• Manage the day-to-day administrative operations of the JOIN Program.
• Communicate with clients about eligibility, applications, and program services.
• Maintain accurate client records, data, and program documentation.
• Assist with volunteer recruitment, onboarding, and training.
• Coordinate, schedule, and support JOIN volunteers.
• Work with utility companies, community partners, and other agencies as needed.
• Provide clients with information, referrals, and additional resources.
• Ensure program activities follow agency policies and funding requirements.
• Audit client files to ensure compliance with funders’ requirements.
• Assist with program outreach and community engagement.
• Coordinate and facilitate financial literacy workshops, as needed.

Benefits

• Health, Vision, and Dental Benefits
• Vacation and sick leave
• 403(b) Retirement Savings Plan w/match
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level