Program Administration Specialist

California State University, Fresno•Fresno, CA

2d•$5,307 - $7,554•Onsite

About The Position

Reporting to the Director of Programming in the Division of Continuing and Global Education (CGE), the incumbent is part of a team responsible for planning and implementing extended education programming. The team fulfills these responsibilities by building and leveraging relationships with prospective, current, and former students; faculty; staff; and external stakeholders. Each Program Administration Specialist maintains a portfolio of extended education programs including, but not limited to, academic programs, extension credit, non-credit professional development and personal enrichment programs, Intersessions, and dual enrollment initiatives. The incumbent will focus primarily on academic programs, including degrees, certificates, and credentials. CGE is the self-supporting academic and professional development unit of California State University, Fresno, known in the California State University system as Professional and Continuing Education (PaCE). As a self-supporting unit, CGE receives no state general fund appropriations. Operations are funded by revenue generated by self-supporting academic and professional development programs.

Requirements

Knowledge of extended education, continuing education, or higher education program administration.
Knowledge of the procedures and practices in educational program and curriculum planning and the processes required to plan and construct academic programs and course outlines.
Knowledge of budget and purchasing practices, policies and procedures.
Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google applications).
Ability to build professional working relationships and coordinate program operations across multiple academic and administrative units.
Ability to master sophisticated information systems, electronic workflows, and marketing platforms.
Ability to explain complex application, registration, payment, and academic procedures clearly.
Ability to identify student concerns and work with appropriate offices to resolve them.
Ability to work independently while contributing effectively to a collaborative team.
Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

Nice To Haves

Knowledge of higher education admissions processes including applicant evaluation, transcript review, eligibility determination, and decision notification.
Knowledge of student services related to registration, payment, withdrawal, grading, and financial aid.
Knowledge of student recruitment practices and enrollment pipeline management.
Knowledge of marketing campaign planning, budgeting, implementation, and evaluation.
Knowledge of academic scheduling, course registration procedures, and institutional deadlines.
Prior experience with extended education, specifically in the CSU.

Responsibilities

Maintain a portfolio of extended education programs including academic programs, extension credit, non-credit professional development and personal enrichment programs, Intersessions, and dual enrollment initiatives.
Focus primarily on academic programs, including degrees, certificates, and credentials.
Build and leverage relationships with prospective, current, and former students; faculty; staff; and external stakeholders.
Plan and implement extended education programming.
Develop budgets and analyze costs.
Collect and synthesize quantitative and qualitative information to support program recruitment and promotion.
Exercise sound judgment and maintain confidentiality when handling sensitive student, personnel, and financial information.
Communicate clearly and concisely, both orally and in writing, and prepare detailed written reports and correspondence.
Determine needs for new or revised programs, plan course hours and credit, develop course outlines with instructors, locate instructors and assist them in understanding and completing contract arrangements.