Program Account Coordinator
KPH Healthcare Services•East Syracuse, NY
About The Position
The Program Account Coordinator serves as the primary operational support resource for specialized client programs. This role coordinates implementation activities, maintains client program configurations, facilitates ongoing updates, supports reporting and client communications, and collaborates with internal departments to ensure accurate and efficient administration of client solutions. The position acts as a liaison between clients, partners, and internal teams to support successful program execution and ongoing service delivery.
Requirements
- Exceptional written and verbal communication skills.
- Advanced Microsoft Office skills, specifically Excel and Word.
- Valid drivers license
- Minimum High School Diploma or GED
- 2 years experience in Customer/Client Service
Nice To Haves
- AS Degree or Higher in Business Administration, Marketing or related field.
- 2 years experience with Health Care, Insurance and /or Account Management
Responsibilities
- Support implementation activities, including intake documentation, configuration reviews, and program setup requirements.
- Serve as a point of contact for internal teams and external partners regarding program administration and operational requests.
- Manage and communicate provider, pharmacy, eligibility, and product list updates.
- Collaborate with internal departments to facilitate pricing changes, system updates, and configuration maintenance.
- Monitor program data and ensure required information is accurate and up to date.
- Support the preparation and distribution of client reports and participate in recurring client meetings and operational reviews.
- Assist with testing, validation, and quality assurance of program changes and enhancements.
- Support the documentation of process and procedure and development of client-facing tools, reporting capabilities, and operational efficiencies.
- Responsible for completing all mandatory and regulatory training programs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
