Profit Protection Manager

Vicente’s Supermarket•Brockton, MA

7d•$26 - $28•Onsite

About The Position

The Profit Protection Manager (PPM) is the operational leader of the AP/LP department, sitting between the Director of Non-Retail Operations and the AP Coordinator. The PPM owns the investigations pipeline, drives the weekly control cycle, oversees both retail store and warehouse receiving programs, and is the sole escalation channel to the Director for case outcomes and department performance. The AP Coordinator and all field-level staff execute under the PPM's direction.

Requirements

3–5 years of LP/AP experience with at least 2 years in a management or supervisory role.
Demonstrated experience managing investigations from identification through resolution.
Strong knowledge of retail receiving operations and vendor fraud indicators.
Proven ability to analyze transaction data, shrink reports, and discrepancy logs to identify patterns.
High integrity and discretion — handles sensitive case information with total confidentiality.
Valid California driver's license; reliable transportation for regular store visits.

Nice To Haves

Grocery, supermarket, or food retail LP experience.
Bilingual English/Spanish.
Familiarity with Risk Limiter or similar platforms.
Wicklander-Zulawski (WZ) certification or equivalent interview training.

Responsibilities

Hold weekly investigations cadence meeting — no case idles more than 7 days without a documented next step.
Review all AP Coordinator deliverables: walk scorecards, discrepancy summaries, fraud flags, bookkeeping audits, and security compliance reports.
Coach and develop the AP Coordinator; escalate performance concerns to the Director when warranted.
Own the master investigations tracker — every active case carries a current status and next action.
Review all new flags from AP Coordinator and LP Investigator; decide to open, monitor, or close.
Escalate termination recommendations and law enforcement referrals to the Director with full case summary.
Enforce total investigation confidentiality — security personnel are never briefed on active cases at any level.
Review cross-store discrepancy data weekly; build the vendor comparison. Same vendor flagged at 3+ stores in 4 weeks = fraud trigger.
Maintain rolling vendor scorecard; review AP Coordinator walk scorecard results and ensure follow-up on any score below 14/20.
Conduct monthly warehouse audit — observing receiving, invoice creation, and order builds.
Manage cycle count program; escalate any variance greater than 5% to the Director.
Conduct quarterly invoice-to-PO cross-reference; any unmatched invoice is an immediate escalation.
Review AP Coordinator's weekly transaction fraud summary; approve escalations and flag missed items.
Compile monthly inventory summary for Director review; maintain 12-month rolling shrink trend tracker.
Deliver complete weekly department summary to Director by Thursday EOD.