Professional Veterinary Affairs Specialist - Pet Customer Engagement
About The Position
Developing multi-platform educational content and engagement resources, this role positions Hill’s as a trusted partner in scientific evidence-based advancements for pet wellness nutrition within the pet retail environment. Sitting within the Marketing team and reporting to Senior Manager Field and Customer Initiatives, the Specialist equips customer-facing field teams and retail partners with technical knowledge that drives brand advocacy and commercial growth. This position offers a unique opportunity to directly impact pet health by translating complex nutritional science into impactful digital, social, and interactive learning experiences.
Requirements
- Bachelor's degree
- 3+ years of experience in the animal health industry
- Experience writing technical content (e.g., blogs, podcasts) or managing social/digital marketing platforms
- Proficiency in Google Workspace (Google Slides, Google Sheets, Google Docs)
Nice To Haves
- Master’s degree
- Credentialed Veterinary Technician
- Experience in the pet food industry or pet retail operations
- Practical understanding of adult learning principles and gamification techniques
- Strong analytical, verbal, and written communication skills
Responsibilities
- Develop internal training assets, technical documentation, videos, podcasts, and LMS resource libraries to equip field teams with science-led product knowledge
- Create and curate customer-facing educational materials and digital platforms—including social, digital, and webinar channels—to engage store associates and veterinary healthcare teams
- Collaborate with cross-functional stakeholders and key customer development team members to align educational messaging with broader commercial grids
- Partner with internal technical experts and PhD/veterinary teams to translate scientific insights into accessible, impactful engagement tools
- Analyze scientific data and customer feedback to continually optimize retail partner education and training asset strategy
Benefits
- Medical
- Dental
- Vision
- Basic life insurance
- Paid parental leave
- Disability coverage
- Participation in the 401(k) retirement plan with company matching contributions
- A minimum of 15 vacation/PTO days
- 13 paid holidays
- Paid sick leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
