Professional Services Operations Analyst

Tenable•Boston, MD

5d•Hybrid

About The Position

Tenable is the Exposure Management company, relied upon by over 40,000 organizations globally to understand and reduce cyber risk. Our global employees support a significant portion of the Fortune 500, Global 2000, and large government agencies. We foster a culture of belonging, respect, and excellence where employees can be their best selves, working together to build and innovate cybersecurity solutions. As part of the #OneTenable team, you will partner with talented individuals and have the support needed to do meaningful work, delivering results that exceed expectations. The Operations Analyst supports the Worldwide Professional Services Resource Management and Operations team, focusing on analyzing and improving the operational efficiency and scalability of the team. This role involves supporting key operational functions within Professional Services (PS), delivering critical reports and analysis on the financial health and effectiveness of the business, and optimizing core business processes. The Operations Analyst will collaborate with the Senior Manager of PS Operations to establish critical policies and procedures for the Professional Services organization. The Operations department also oversees the Information Technology infrastructure supporting Professional Services. The Operations Analyst will work closely with Finance, Accounting, and Digital Solutions.

Requirements

Bachelor's degree preferred
5 years of related experience
2+ years in a services/consulting industry
Prior experience designing business processes
Excellent written and verbal communication skills, combined with the ability to communicate with team members at all levels and varying technical ability
Excellent time management and organizational skills
Ability to handle high volume of requests and daily operations
Ability to generate data, but more importantly glean actionable results from the data
Microsoft (or Google) Suite skills required, specifically, Excel, Word, PowerPoint
Experience with Certinia, Tableau, and Salesforce
Ability to work at a computer for an extended period of time
Globally distributed client organization that operates both in-office and remotely
Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings
Infrequent travel required

Nice To Haves

Any certifications related to Salesforce, SQL, or Tableau.
Experience with SQL.
Experience in Professional Services operations capacity

Responsibilities

Maintain accurate data and analytics for the Worldwide Professional Services team
Manage revenue recognition process to include forecast reporting, end of month fulfillment, process improvements
Identify and suggest PSA tool improvements including additional features, automation, accuracy improvement
Assist with the design, management, and improvements of reporting and analytics around delivery pipeline, backlog, and revenue management
Ad-hoc analysis and special projects that drive improvements and optimization of the PS business
Develop and maintain internal documentation, processes, and procedures
Partner with Finance, Accounting and Business Platforms on managing and improving shared processes and best practices
Interact with systems vendors, consultants, and user communities to stay abreast of systems issues, roadmap and future enhancements, and best practices
Document solutions designs, architecture and workflows
Plan, manage, and report to management the revenue forecast for the entire PS team
Identify areas for improvement and design and implement solutions
May perform other duties and responsibilities that management may deem necessary from time to time