Professional Services Manager

UpGuard • Los Angeles, CA

4d

About The Position

UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights.

As the Professional Services Manager at UpGuard, you will lead our technical "Player-Coach" team in delivering full-spectrum Cyber Risk Posture Management (CRPM) services. You will bridge high-level architecture and hands-on implementation across our entire platform: Vendor Risk, Attack Surface Management (BreachRisk), Human Risk (UserRisk), and AI Risk Automations. Your mission is to document complex business requirements and lead a team of practitioners to physically build and integrate these solutions into our customers' security ecosystems, driving measurable maturity aligned with the NIST Cybersecurity Framework (CSF).

Requirements

• Experience: 6+ years in PS or Technical Consulting in Cybersecurity (specifically ASM, GRC, or SOC environments).
• Framework Expertise: Deep practical experience with NIST CSF 2.0, ISO 27001, and Supply Chain Risk standards.
• Technical depth: Strong understanding of API-driven automation, Webhooks, and digital footprint discovery.
• Leadership: Experience managing a billable technical team in a fast-paced SaaS environment.

Responsibilities

• Full-Platform Operationalization: Lead hands-on implementation projects that span vendor risk, external attack surface discovery, and human risk monitoring.
• AI & Automation Strategy: Architect and implement AI-powered Risk Automations that connect UpGuard to customer APIs (SIEM, ITSM, GRC) to automate discovery and remediation.
• Requirements Engineering: Lead discovery workshops to extract and document Business Requirement Documents (BRDs) that unify supply chain, workforce, and digital asset risks.
• NIST Maturity Advisory: Use the NIST CSF to benchmark customer maturity and execute technical roadmaps that move customers from "Reactive" to "Continuous" risk management.
• Team Leadership: Manage a team of "Hands-on-Keyboard" consultants, ensuring high billable utilization (70-80%) and high-quality project delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees