Professional Services Engineer - Tier 3

First Call Computer Solutions•Missoula, MT

1d•Hybrid

About The Position

First Call Computer Solutions is seeking an experienced Tier 3 Professional Services Engineer to join their Professional Services team. This role is for senior engineers focused on implementing complex IT infrastructure projects, leading technical delivery, and transforming approved designs into stable, secure, production-ready environments. The engineer will collaborate with Project Managers, fellow engineers, and clients to achieve high-quality outcomes through disciplined project execution, effective communication, and adherence to First Call's implementation standards. Success requires advanced technical expertise and a commitment to consistent project delivery to build client confidence. The role involves solving challenging technical problems and managing projects from initiation to completion.

Requirements

7+ years implementing business IT infrastructure
MSP or IT consulting experience strongly preferred
Proven experience delivering customer-facing infrastructure projects from planning through production
Strong troubleshooting, planning, organizational, and time management skills
Excellent written and verbal communication skills
Ability to manage multiple concurrent projects while maintaining exceptional quality and client satisfaction
Experience with Microsoft 365
Experience with Windows Server
Experience with Microsoft Azure and hybrid cloud
Experience with Hyper-V, VMWare, or other virtualization platforms
Experience with Active Directory and Entra
Experience with SonicWall firewalls
Experience with enterprise switching, routing, wireless networking, VLANs, and VPNs
Experience with backup and disaster recovery platforms
Experience with cybersecurity technologies
Experience with enterprise networking and infrastructure
Proficiency in delivering projects within a structured Professional Services environment
Experience managing multiple implementation projects simultaneously
Experience planning, organizing, and executing project work to meet scope, schedule, and budget objectives
Experience coordinating clients, vendors, and internal teams throughout project delivery
Experience managing technical risk, project dependencies, and implementation change
Experience following standardized project management and implementation processes
Experience producing thorough documentation that enables successful operational handoff
Experience delivering predictable, high-quality project outcomes with minimal rework
Experience building trusted client relationships through professional communication and consistent execution
Experience with ConnectWise PSA or a comparable Professional Services Automation (PSA) platform (e.g., Autotask, HaloPSA) to manage project tickets, tasks, and milestones, track billable time, document implementation progress, communicate project status, manage project schedules, and maintain visibility into project progress, delivery performance, and profitability.

Nice To Haves

Relevant Microsoft, Cisco, Sonicwall, Azure, or security certifications are a plus.

Responsibilities

Lead the implementation of technically demanding customer projects, including multi-site network deployments, advanced server migrations and virtualization, hybrid cloud and Microsoft Azure implementations, Microsoft 365 migrations and advanced administration, firewall, VPN, and security deployments, backup and disaster recovery solutions, and large, multi-vendor infrastructure projects.
Execute project plans developed by Sales Engineers and Project Managers.
Coordinate implementation activities with clients, vendors, and internal teams.
Plan and execute implementation tasks to meet project scope, schedule, and budget objectives.
Identify, communicate, and mitigate technical and project risks throughout the implementation lifecycle.
Manage implementation changes while maintaining project quality and client expectations.
Execute projects using standardized implementation methodologies, documentation, and delivery processes.
Validate solutions before production deployment.
Produce thorough implementation documentation and complete seamless handoffs to the Managed Services team.
Contribute to the continuous improvement of project standards, implementation checklists, and operational processes.
Leverage automation, scripting, AI tools, and standardized processes to improve consistency, efficiency, and delivery quality.