Professional Services Engineer 1

Arctic Wolf • Waterloo, ON

10d • CA$62,100 - CA$225,900 • Onsite

About The Position

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for a meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Professional Services Engineer 1 to be part of making that happen.

Requirements

• Bachelor’s degree, or combination of education and relevant experience
• CCNA certification or equivalent with history of networking and routing experience
• Aptitude and desire for technical learning and growth
• Strong experience in customer facing implementation roles – customer advocate
• The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.
• A broad understanding of current IT infrastructure practices
• Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration
• Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet
• Experience developing processes and managing projects in a technology-based service organization
• With current and in-depth experience in two or more of the following areas: Small to medium sized business environment networking practices, Endpoint deployment and management (Mac, Windows, Linux), Microsoft Active Directory (Group Policy, Server Administration, etc), Virtualization technologies, Firewall technologies, Cloud Platforms – AWS, Azure, GCP
• Fanatical devotion to customer service, business quality, and data security
• Assist with developing processes and managing projects in a technology-based service organization
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills
• The ability to be flexible and work in a rapidly changing environment is required
• This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office
• Some travel may be required – up to 5%. Passport is required.
• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Nice To Haves

• Linux CLI
• Python, Powershell / General scripting experience

Responsibilities

• Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
• Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
• Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
• Engage with multiple constituents at the customer organization – Business and IT
• Perform technical needs assessments of customer and/or partners
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Perform other projects and responsibilities, as assigned

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level