Professional Services Consultant II (CAD Software) - Remote

CentralSquare Technologies•,

9d•Remote

About The Position

This role involves regular travel to support agencies nationwide, so we're looking for someone who is self-motivated, adaptable, and energized by variety in where and how they work. We are seeking software consultants to work with the Police, Fire, and Communications Centers across the US throughout the software implementation lifecycle. This role helps drive customer satisfaction with the configuration guidance provided by the consultants and is a key contributor to our success. The Software Consultant acts as the subject matter expert for configuration of CentralSquare Public Safety software solutions. This responsibility broadly includes the discovery, configuration, validation, and testing, training and Go-Live phases of CentralSquare software project implementation. Provides initial demonstration of software to customers, analyzes customer processes and recommends best practices for customers to follow with CentralSquare software. Will provide on-site or remote configuration training to agency personnel. This position will provide on-site end user training to agency personnel. The person in this role possesses an excellent level of product knowledge, serves as liaison between the organization and customers, and works closely with project management staff to maintain implementation timelines.

Requirements

Former 911 dispatcher, call taker, or communications center supervisor experience
Knowledge of CAD and public safety communications
Self-motivated, adaptable, and energized by variety in where and how they work
Experience with Police, Fire, and Communications Centers across the US
Subject matter expert for configuration of CentralSquare Public Safety software solutions
Experience with discovery, configuration, validation, testing, training, and Go-Live phases of software project implementation
Ability to provide initial demonstration of software to customers
Ability to analyze customer processes and recommend best practices
Ability to provide on-site or remote configuration training to agency personnel
Excellent level of product knowledge
Ability to serve as liaison between the organization and customers
Ability to work closely with project management staff to maintain implementation timelines
Ability to identify, document, and communicate project risks to the Project Manager
Ability to build and maintain strong client relationships
Ability to conduct internal training sessions and presentations at user conferences
Ability to create and update documentation for product configuration and use
Ability to work effectively with a wide range of disciplines and personalities, both internally and externally
Ability to handle increased project complexity, including multiple agencies and modules
Track record of minimal post go-live issues and follow-up needs from customers

Nice To Haves

Experience with CentralSquare CAD and Mobile solutions

Responsibilities

Develops and maintains subject matter expert knowledge of CentralSquare software configuration
Analyzes customer processes and recommends best practices, assisting agencies in configuring their systems to meet their unique needs
Performs system demonstrations of CentralSquare software
Completes project assignments and client interactions under the supervision of a Project Manager, providing consistent follow-up and follow-through on tasks, deliverables, and communications with the project team and clients
Maintains project documentation, project tickets, and client-supplied information
Assists agency personnel with system review and testing prior to go-live, including equipment installation and setup
Identifies, documents, and communicates project risks to the Project Manager
Delivers outstanding customer service via phone, email, remote meetings, and in person, building and maintaining strong client relationships
Provides onsite training to agency personnel using both direct end-user and train-the-trainer formats
Conducts internal training sessions and presentations at user conferences as necessary
Creates and updates documentation for product configuration and use
Works effectively with a wide range of disciplines and personalities, both internally and externally
Assists with onboarding new employees
Handles increased project complexity, including multiple agencies and modules
Identifies topics and processes needing improvement and recommends solutions to management
Demonstrates initiative by sharing scenarios and lessons learned with the team
Other responsibilities as required
Provides configuration and best practice recommendations across CentralSquare CAD and Mobile solutions
Performs configuration reviews on live and non-live databases, identifying opportunities to improve current processes and recommending best practices
Manages projects of any size or complexity with minimal supervision
Test and provide input on implementation plans for new products and large-scale projects