Professional Services Associate

AutoStore System • Salem, NH

4d

About The Position

AutoStore is hiring a Professional Services Associate to help us transform the way the world's leading companies store and move inventory through innovative robotics, software, and automation technologies. As a Professional Services Associate, you will serve as a trusted technical advisor to our strategic partners, helping them maximize the value of highly advanced automated storage and retrieval systems. This role is ideal for aspiring engineers who want to work on technical problems while driving high impact value for customers. In this role you'll work at the intersection of robotics, software, controls, mechanical systems, and customer success. You'll collaborate with internal partners, external partners, technical experts, and R&D teams to drive long-term success.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, or a related technical discipline.
• 0-2 years of experience in a technical role
• Strong technical and root-cause analysis foundation.
• Willingness to travel to customer, partner, and AutoStore locations as needed.

Responsibilities

• Learn to act as the technical point of contact for assigned partner organizations, building strong relationships and serving as a trusted consultant on AutoStore solutions.
• Leverage engineering expertise to diagnose complex technical issues, identify root causes, and guide partners toward effective resolutions.
• Participate in technical design reviews, operational discussions, and strategic business conversations with partners and customers.
• Proactively identify risks, maintenance needs, and opportunities for improved product utilization before they impact operations.
• Develop deep expertise across AutoStore's robotic, software, electrical, mechanical, and control system technologies.
• Work closely with R&D, Product Management, Support, Service, and Sales teams to ensure customer and partner needs are reflected in future product improvements.
• Deliver technical training and knowledge-sharing sessions.
• Travel to customer and partner sites when required to assist with high-priority technical challenges and escalations.
• Lead annual service and performance reviews, assessing system performance, partner capabilities, and growth opportunities.

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Group Life Insurance
• Voluntary Additional Life Insurance
• Disability Insurance
• Employee Assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level