Professional Services & Area Technical Manager, Canada

Axis Communications•Toronto, ON

11d•CA$160,000 - CA$180,000•Hybrid

About The Position

Axis is seeking a people-oriented leader to champion their Canadian Technical and Professional Services team. This role serves as a bridge between complex technical solutions and strategic business success, fostering a culture of collaboration, accountability, and professional growth. The successful candidate must be based in the Greater Toronto Area in Ontario.

Requirements

Bachelors’ Degree in business information systems, operations management, or security and information risk management
6+ years’ industry experience in customer facing roles related to: engineering, project management, integration, and/or development or operations.
A track record of building high performing teams - where people grow and results follow
A coaching-oriented leader with a proven ability to navigate teams through change, empowering individuals while maintaining high accountability and a focus on collective success.
Strong project management experience and the ability to create and work within high performing teams
Proven history of consultative thinking and approach to system design and major projects
Extensive system design and integration experience (site surveys, camera placement, network design, bandwidth/storage calculations, pixels on target, application drawings (Visio, CAD), etc.
Extensive industry knowledge of 3rd party hardware and software technology platforms
Strong technical networking knowledge and experience in working with and supporting various SaaS or cloud based technologies
Ability to understand and create detailed RFI/RFP responses and submittets, project bill of materials, reference architectures and other supporting project documentation
Strong sales mentality and customer relationship skills
Proven ability to work in cross functional teams and business units
Ability to convey complex technologies and specifications easily
Positive customer-centric attitude, and excellent communication and presentation skills

Responsibilities

Lead and develop a high-performing team of technical experts by fostering a collaborative environment and providing mentorship and strategic guidance needed to maintain core business competencies
Oversee the national program management for the A&E community in Canada to drive business development and standardization
Support sales as they explore and start defining potential professional service offerings
Work with Axis internal stakeholders to ensure systems and tools are in place to deliver services
Make recommendations to management on feasibility of such services and executes plans to implement accordingly
Continually adapt and position the Services organization to fulfill the changing needs of our internal and external stakeholders
Collaborate with other technical teams to establish best practices regarding handoff and support structure for delivered services
Oversee project management and maintenance initiatives of the Axis Experience Centres across Canada
Generate processes to increase the efficiency of the department
Perform other related duties as assigned