Production Technician

Mccno•New Orleans, LA
•Onsite

About The Position

This role is responsible for completing all scheduled production services accurately and in a timely manner to ensure client satisfaction and operational efficiency. The technician will update, maintain, and complete all required orders, records, and forms. Key duties include delivering, installing, operating, and retrieving audio, video, lighting, and rigging equipment. The position also involves assisting with the coordination of outside vendor equipment, supporting clients and in-house personnel in equipment operation and virtual/hybrid meetings, and professionally interfacing with clients regarding technical requirements. The technician will act as a liaison to other departments, vendors, and clients, and will be responsible for troubleshooting, diagnosing, and repairing complex audio, A/V, and lighting systems to minimize downtime. Additionally, the role includes monitoring, securing, and issuing production equipment, ensuring equipment is returned undamaged, performing routine walk-throughs of meeting rooms, and assisting in the training and development of part-time personnel.

Requirements

  • Ability to work at heights and use lifts.
  • Ability to complete job duties with minimal supervision.

Responsibilities

  • Complete all scheduled production services in an accurate and timely manner.
  • Update, maintain, and complete all required orders, records, and forms.
  • Deliver, install, operate, and retrieve all audio, video, lighting, and rigging equipment.
  • Assist in the coordination and interfacing of outside vendor equipment.
  • Assist clients and in-house personnel in the operation of equipment.
  • Assist clients and in-house personnel in conducting virtual or hybrid meetings.
  • Professionally interface with clients and in-house personnel regarding technical requirements.
  • Act as a supportive liaison to other departments, vendors, and clients.
  • Troubleshoot, analyze, diagnose, and repair complex audio, A/V, and lighting systems.
  • Monitor, secure, and issue production equipment to personnel and clients.
  • Account for and ensure equipment is returned undamaged.
  • Perform routine walk-throughs of meeting rooms and conference areas to ensure equipment security.
  • Assist in the training and development of part-time personnel.
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