Production Technician- PT

New Orleans Ernest N. Morial Convention Center•New Orleans, LA

40d•Onsite

About The Position

This role is responsible for completing scheduled production services accurately and in a timely manner to ensure client satisfaction and operational efficiency. The technician will update, maintain, and complete all required orders, records, and forms. They will deliver, install, operate, and retrieve audio, video, lighting, and rigging equipment. Additionally, the role involves assisting in the coordination of outside vendor equipment, assisting clients and in-house personnel with equipment operation and virtual/hybrid meetings, and professionally interfacing with clients and in-house personnel regarding technical requirements. The technician will also act as a liaison to other departments, vendors, and clients. A key responsibility is troubleshooting, analyzing, diagnosing, and repairing complex audio, A/V, and lighting systems to minimize downtime. The role includes monitoring, securing, and issuing production equipment, accounting for its return undamaged, and performing routine walk-throughs to ensure equipment security. Finally, the technician will assist in training and developing part-time personnel.

Requirements

Ability to complete job duties with minimal supervision.
Willingness to work at heights and use lifts.

Responsibilities

Complete all scheduled production services in an accurate and timely manner.
Update, maintain, and complete all required orders, records and forms in a timely manner.
Deliver, install, operate, and retrieve all audio, video, lighting, rigging and other production equipment.
Assist in the coordination and interfacing of outside vendor equipment.
Assist clients and in-house personnel in the operation of equipment.
Assist clients and in-house personnel in conducting virtual or hybrid meetings.
Professionally interface with clients and in-house personnel regarding technical requirements.
Act as a supportive liaison to other departments, vendors and clients.
Troubleshoot, analyze, diagnose and repair complex audio, A/V and lighting systems.
Monitor, secure and issue production equipment to MCCNO personnel and clients.
Account for and ensure that equipment is returned undamaged.
Perform routine walk-throughs of meeting rooms and conference areas to ensure the proper security of equipment.
Assist in the training and development of part-time personnel.