Production Technician

Ergo-Flex Technologies, LLC•Conroe, TX

70d•$15 - $17•Onsite

About The Position

The Production Technician is responsible for hands-on production, assembly, finishing, and quality testing of company-manufactured therapeutic and rehabilitative equipment, as well as related inventory and documentation duties. Responsibilities and independence increase as the employee demonstrates skill-based competencies. When production demand is lower or additional coverage is needed, the technician may assist the service team with phone troubleshooting, on-site service calls, equipment delivery and setup, customer instruction, service-case documentation, and related parts orders or payment-information collection. The role is based primarily on the production/shop floor, with occasional field travel to customer locations. It requires mechanical aptitude, attention to detail, reliability, physical equipment handling, and a hands-on, team-oriented approach. The technician maintains production and inventory records, follows safety, quality, and regulatory procedures, and reports issues that can support product and process improvement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent, or equivalent work/life experience.
One to three years of experience in manufacturing or production; experience in electronics repair, mechanical repair, or general handyman services is also relevant.
Strong mechanical aptitude and solid troubleshooting and diagnostic skills.
Familiarity with the general operation, capabilities, and limitations of the type of equipment being produced.
Ability to lift, push, and pull equipment weighing up to approximately 55 pounds and to stand for extended periods, up to a full workday.
Willingness to work a flexible schedule, including occasional evenings or weekends, based on business needs.
Reliable attendance and punctuality; these are essential job functions due to production schedules, order inputs, and customer commitments.
Ability to pass a background check.
Strong team orientation and ability to work independently and collaboratively.
Valid driver's license and ability to safely operate a company vehicle in compliance with company policy and applicable laws and regulations for occasional service support.
Good verbal communication skills and ability to interact professionally with customers when supporting service work.

Nice To Haves

Prior exposure to ERP or CRM systems.
General knowledge of woodworking or general fabrication tools.
Computer literacy, including working knowledge of Microsoft Excel, Word, and Outlook.
Prior experience in a customer-facing field service, repair, or technician role.
Experience performing inventory cycle counts, physical inventory counts, and related data entry in an ERP or inventory management system.

Responsibilities

Perform production, assembly, and finishing of company equipment according to established build and quality-control procedures.
Follow standard work instructions and product specifications, maintaining consistency and accuracy.
Conduct quality testing and inspect customer returns; complete Non-Conformance Report documentation and maintain return logs.
Maintain a clean, organized, and safe production and shop environment.
Progress through skill-based competency levels and take on greater responsibility, including increased customer interaction, as proficiency grows.
Communicate with team leads or supervisors about production schedules, material needs, and process issues.
Perform scheduled cycle counts of parts, components, and finished goods inventory.
Conduct monthly full physical inventory counts in coordination with the Warehouse Manager or designated lead.
Research and resolve inventory discrepancies, including recounts and root-cause review; re-enter or recount affected cycle data when needed to align system records with physical stock.
Enter inventory count results into the company inventory or ERP system when assigned.
Maintain organized and accurately labeled storage for production and service parts, components, and supplies.
Flag low-stock, obsolete, or slow-moving inventory items and support periodic or year-end physical inventory efforts as needed.
Maintain accurate, organized records of service and production activity in company systems such as ERP or CRM platforms.
Identify recurring field or production-floor issues and document or escalate them to support product and process improvement.
Follow safety, quality, and regulatory procedures for equipment handling, repair, assembly, and testing.
Assist the service team with phone troubleshooting, on-site service calls, equipment delivery, and setup when needed.
Create or update service cases and log call activity in company systems when covering service work.
Train customers in the safe and effective use, care, and maintenance of equipment during deliveries or service visits.
Initiate customer parts orders and collect payment information as required while supporting service calls.