Production Systems Expert

Konica Minolta Business Solutions, U.S.A., Inc.•Memphis, TN

12h

About The Position

Konica Minolta is hiring a Production Systems Expert to provide on-site maintenance, diagnostics, repairs, and customer support for assigned production equipment, including KM and color production systems. The position also supports equipment installations and de-installations and troubleshooting of printing, scanning, and networking issues in Windows and Mac environments. The role involves daily local travel to customer sites, management of a designated territory’s workload and parts inventory, and occasional travel outside the local area for training. The Expert communicates with customers, management, and sales; trains customers on basic printing, scanning, and copying; and provides remote technical support. The position requires successful completion of training, adherence to call-handling and productivity measures, accurate time and expense reporting, and continued development of technical and troubleshooting skills. Use of a personal car is required, with eligibility for the vehicle maintenance compensation program.

Requirements

Electrical and mechanical aptitude.
Familiarity with printing from common business applications and graphics programs.
Knowledge of Microsoft peer-to-peer operating systems and the client side of Mac OS server environments.
Excellent time management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Word and Excel.
High school diploma or GED.
At least 6 years of experience related to technical repair of business equipment.
N+ certification or equivalent.
Pass a background check, security test, and drug test.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.

Nice To Haves

Technical school training.
Additional IT certifications or training.
For internal applicants: Konica Minolta internal certifications in Outward Associate, Outward Professional, Outward Expert - Color, Outward Expert - Production Print, Outward Expert - Network, and Outward Master - Color.
For internal applicants: Production Print Foundations Virtual Classroom, and Advanced Fiery and/or Creo working knowledge and certification.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned KM production and color production products.
Install and de-install equipment; configure and troubleshoot printing, scanning, and networking issues on Windows and Mac OS.
Load print drivers, clone files, transfer address books, and perform firmware upgrades.
Travel locally each day to customer sites while managing territory workload and maintaining customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer or field issues to management.
Complete training classes and service products effectively, requesting assistance when needed to meet customer demands.
Follow call-handling procedures and meet minimum productivity measures under internal core metrics.
Show measurable progress in technical abilities, troubleshooting techniques, and productivity.
Use company-issued technology and assets, including laptops and cell phones, to access service literature and become familiar with its contents.
Maintain accurate ASL truck inventory for the designated territory.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as needed, including advising sales on problem accounts and service leads.
Assist in creating equipment deployment guides.
Provide remote technical support using remote access software.