Production Support Technician ll

Fiserv•Marietta, GA

1d•Onsite

About The Position

The Production Support Technician – POS Device Functional Tester role plays a critical part in the triage, testing, programming, and deprovisioning of POS hardware within a fast‑paced production environment. This role is responsible for ensuring devices are fully restored, properly configured, and meet strict quality standards prior to redeployment.

Requirements

Availability to work one of the following shifts: 6:00 a.m. – 2:30 p.m. 7:00 a.m. – 3:30 p.m.
High School Diploma or GED
1 year of experience in a production, manufacturing, warehouse, or technical environment OR technical or computer software education/training
Ability to lift up to 20 lbs. frequently and perform repetitive, hands‑on tasks
Comfortable working in a fast‑paced, production‑driven environment
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Prior experience with ISO 9001 quality processes
2+ years of electronics refurbishment, repair, or device processing experience
Hands‑on experience with POS hardware or similar electronic equipment
Familiarity with quality control, screening, and testing processes
Ability to follow technical documentation and standard operating procedures
Previous experience in a production, assembly line, or warehouse environment

Responsibilities

Perform triage and functional testing on returned POS devices to assess operability and condition
Download, configure, and test units following defined procedures and technical documentation
Install and run appropriate test programs to ensure full device functionality
Deprovision devices by fully erasing prior programs, data, or customer information
Inspect devices for cosmetic defects and quality issues, documenting failures as required
Rework or route devices appropriately based on testing and inspection outcomes
Maintain compliance with quality control standards and production timelines

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.