Production Support-Tech Center Team Lead

Fiserv•Marietta, GA

11d•Onsite

About The Position

The Production Support Technician – Team Lead is responsible for directing and coordinating the in‑house diagnosis and processing of Clover devices within the Tech Center. This role leads a team of up to 10 technicians, ensuring production targets, workflow efficiency, and quality standards are met, reducing the need to send devices to external vendors. This is a hands‑on, non‑technical process leadership role focused on people, workflow, and production execution.

Requirements

Availability to work between the hours of 6:00 a.m. - 1:30 p.m. or 7:00 a.m. - 3:30 p.m. shifts
1 year of experience working with electronic devices in a production, manufacturing, refurbishment, or technical environment, or equivalent technical education
High School Diploma or GED
1 year of experience in a production, manufacturing, or warehouse environment or equivalent technical education
Ability to lift up to 50 lbs. and perform repetitive, hands‑on tasks
Comfort working with electronic devices in a fast‑paced production setting
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Prior experience with ISO 9001 quality processes.
2+ years of electronics repair, refurbishment, or device processing experience
Experience working with POS hardware or similar electronic equipment
Familiarity with quality control, screening, or testing processes
Ability to follow technical documentation and standard operating procedures
Prior experience in production, assembly line, or warehouse environment

Responsibilities

Lead and coordinate daily work activities and production output for a team of up to 10 technicians
Partner with Managers to maintain workflow by reallocating team members based on daily production needs
With Manager guidance, assist in planning, scheduling, and assigning daily work for team members
Monitor, capture, and report workflow and production metrics
Create, update, and maintain work instructions and standard operating procedures
Train new hires and existing employees on processes, procedures, and workflow changes
Support quality and production decisions using pre‑established guidelines and standards
Coach and support team members on proper work methods, safety practices, and productivity expectations
Serve as a day‑to‑day point of contact for the team, escalating issues as needed

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave