Production Support Specialist
About The Position
As a Production Support Specialist at OpenText, you will be at the forefront of ensuring our B2B production environments operate efficiently and reliably. In this intermediate-level role, you will monitor production processes, investigate and resolve system and data-related issues, provide timely support to clients, and perform detailed root-cause analysis of production incidents. Success in this role requires strong analytical thinking, effective troubleshooting skills, and the ability to communicate clearly with both technical and non-technical stakeholders. If you enjoy solving complex problems, working in a dynamic environment, and embracing new challenges, this is an excellent opportunity to make a meaningful impact on our customers' success.
Requirements
- Possesses extensive knowledge in UNIX/Linux.
- Possesses knowledge in Communication protocols (FTP, SFTP, AS2, HTTPS)
- Possess technical background in related field
- Ability to multitask and coordinate with internal resources during major incidents and/or high severity situations
- Must have experience in fast paced support environment
- Must possess superb written and verbal skills
Nice To Haves
- Associate or bachelor’s degree in Technical related field or Industry equivalent experience (preferred)
Responsibilities
- Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.
- Actively participates in self-improvement, process, and technology training programs.
- Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers
- Manage Customer Accounts as requested
- Participate in documentation and product review
- May provide technical leadership and training for new and existing products within technical area
- Perform other/additional duties and projects that may be periodically assigned.
- Potential on-call rotation weekend work
Benefits
- Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
