Production Support & Migration - Remote US

SitusAMC

5d•$105,000 - $150,000•Remote

About The Position

SitusAMC is looking for passionate individuals to join their team and transform client businesses and their own careers. This role specializes in supporting the technical implementation of their software, including configuration, training, testing, and troubleshooting. The position involves escalated client interaction, collaboration with management for work continuity and oversight, and serving as a lead product support representative within the SitusAMC operational structure.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent.
Strong leadership skills are essential, including the ability to motivate, inspire, and guide teams in collaboration with senior management.
Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully.
Works cooperatively in group situations; works actively to resolve conflicts.
Displays strong customer service acumen and communication skills.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Ability to work independently, follow instructions and respond to management direction.
Demonstrates accuracy and thoroughness.

Responsibilities

Supports and drives the technical implementation of software, including configuration, training, and test support.
Supports and drives client adoption of software offerings after clients have gone into production.
Executes operational and organizational strategy while improving morale and supporting client delivery relationships, in collaboration with manager.
Monitors, reviews, and proactively manages the performance of team members to ensure they meet expected quality and productivity standards, in collaboration with manager.
Works with other departments to understand areas impacting capacity, quality, and/or timelines and communicates these issues to management.
Collaborates with manager to identify and assign team member assignments based on training, availability, level, location, performance, etc.
Advises and collaborates with team members on product solution requirement gathering, planning, application configurations, client communication, issue prioritization, and delivery.
Provides coaching and guidance to managed team members, as delegated by manager.
Organizes and facilitates team meetings.
Provides regular updates and communications to team, management, and others within the operational structure, as requested.
Handles elevated situations and one-on-one conversation requests to address any concerns.
Works with team and management to discuss problems or obstacles and propose solutions.
Collaborates with Manager on process improvements to optimize team performance.
Participates in interviews, hiring, and training team members.
Builds and sustains SitusAMC organizational culture.
Develops and evolves knowledge of SitusAMC software, the industry, and client usage/processes.
Exercises discretion and independent judgment with respect to matters of significance.
Performs other activities as may be assigned by your manager.