Production Support Engineer, Senior Associate

State Street•Princeton, NJ

2d•$58,240 - $98,800

About The Position

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.

Requirements

B.S/M.S.Degree
2 years as L3 Production Support analyst
SQL Knowledge
Shell scripting
Python
Ansible
ITIL

Responsibilities

Onboarding applications on to Production management with the highest onboarding standards
Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns.
Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
Design automated software and product upgrades, change management, and release management solutions
Participate in the 24x7 support coverage as needed