Production Support Engineer IV

Truist Bank • Atlanta, GA

18h

About The Position

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Deliver highly complex solutions with significant system linkages, dependencies, associated risk. Lead and perform development efforts such as analysis, design, coding/creating, and testing. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions. 2. Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution. 3. Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations. 4. Write and run unit tests. 5. Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. 6. Interpret internal/external business challenges and recommends best practices. 7. Use sophisticated analytical thought to exercise judgment and identify innovative solutions. 8. Mentor less experienced teammates to build technical expertise. 9. Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management. Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager. This creates a career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay. 10. In an Agile environment: Act as an Agile champion. Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing, and supporting integration and functional testing. Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

Requirements

• Bachelor’s degree and eight to twelve years of experience as a developer or equivalent education and related training or experience
• Deep specialized and/or broad functional knowledge
• Sound understanding of business and organizational strategies and processes
• Ability to interpret internal and external business challenges and recommend best practices
• Ability to lead complex projects
• Sophisticated analytical skills and the ability to solve complex technical and business problems
• Ability to influence others at senior levels to adopt a new perspective

Nice To Haves

• Master’s degree and ten years of experience or an equivalent combination of education and work experience
• Banking or financial services experience
• Deep knowledge and experience with two or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
• Professional experience building apps or services from the ground up and scaling at an enterprise level
• Experience with Open Source tools and frameworks
• Strong understanding of SOA methodologies and service architectures
• Experience using web servers, application containers, caching technologies
• Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
• Experience with messaging systems (i.e., MQ and JMS)
• Experience with build tools, such as Git, Maven, and Jenkins

Responsibilities

• Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.
• Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.
• Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.
• Write and run unit tests.
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Interpret internal/external business challenges and recommends best practices.
• Use sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentor less experienced teammates to build technical expertise.
• Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management. Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager. This creates a career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.
• In an Agile environment: Act as an Agile champion. Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing, and supporting integration and functional testing. Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level