Production Support Engineer II (SQL/Linux)

CIBC•Chicago, IL

10d•$100,000 - $120,000•Hybrid

About The Position

As a Production Support Engineer II on CIBC’s US Risk Technology team, you will support the anti-money laundering (AML) platform built using SAS Viya 3.5. The platform is used for customer risk rating, transaction monitoring, and regulatory reporting. The work arrangement is hybrid, with two days per week on-site and the remaining days potentially remote. The role is based at 70 W Madison St, Floor 10, Chicago, Illinois. The position does not offer visa sponsorship.

Requirements

At least 1–2 years of technical experience in application support at a bank.
Experience with Linux virtual machines and command-line interface (CLI).
Experience writing SQL queries.
Technical familiarity with cloud computing, preferably Azure.
Strong communication skills and the ability to prioritize work effectively in a fast-paced environment.
Legal eligibility to work at the specified location and, where applicable, a valid work or study permit.

Nice To Haves

Experience with SAS Viya.
Relevant certifications.
CIBC supports completion of the SAS Certified Specialist: Administration of SAS Viya exam and relevant Microsoft Azure training.

Responsibilities

Investigate application issues, prioritize incidents based on impact and severity, identify root causes, and implement solutions to prevent recurrence.
Apply ITIL practices for incident, change, and problem management.
Write complex SQL queries and troubleshoot ETL pipelines.
Manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.
Oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades.
Perform disaster recovery tests.
Build trusted working relationships with business stakeholders, technology partners, and external vendors.
Communicate technical concepts clearly to non-technical audiences.
Stay current with emerging technologies, banking industry changes, and regulatory developments.

Benefits

Medical, dental, and vision coverage.
Health Savings Account.
Life, disability, and other insurance plans.
Paid time off, including sick leave, parental leave, and vacation.
Holidays.
401(k).
Potential eligibility for incentive compensation, which may include a discretionary bonus.
Banking benefits.
Wellbeing support.
MomentMakers social, points-based recognition program.
Purpose Day, a paid day off dedicated to personal growth and development.
Competitive salary and other team-member perks.