AVP, Production Support Engineer (Front Office)

GIC Private Limited•New York, NY

9d•$150,000 - $190,000•Hybrid

About The Position

This role is at the heart of GIC’s Front Office, responsible for ensuring the flawless operation of mission-critical trading and investment platforms used by portfolio managers, traders, and analysts. As a hands-on Production Support Engineer (SRE), you will operate at a high level, providing strategic partnership and innovative, technology-driven solutions to support GIC's vision of being a tech-driven, global, long-term investment firm. This is a role for a proactive individual who thrives under pressure, takes ownership, and transforms high-stakes incidents into opportunities to enhance resilience.

Requirements

Bachelor’s degree in computer science, Information Technology, or equivalent practical experience.
8+ years of hands-on experience in production/application support, Site Reliability Engineering, or system administration, ideally supporting Front Office or trading platforms.
A self-starting go-getter who takes ownership, works calmly and effectively under pressure, and thrives in a fast-paced, high-stakes environment.
Outstanding coordination, communication, and interpersonal skills—able to bridge technical teams and Front Office business users with clarity and confidence.
A team-oriented mindset with a strong streak of independence and accountability.
Stellar problem-solving and analytical skills, with sharp attention to detail and the ability to multitask across competing priorities.
Hands-on experience with AWS cloud and container orchestration using Kubernetes.
Experience with modern AI frameworks and tools, including agentic AI, applied to operations, automation, and diagnostics (a strong differentiator).
Hands-on experience with monitoring and observability tools (e.g., Datadox, Splunk).
Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
Comfort with scripting (e.g., Python, Bash) to build automation and tooling.

Nice To Haves

Trading workflows including OMS (e.g., BlackRock Aladdin) and EMS.
Data analytics and TCA reporting.
Business Intelligence tools (e.g., Power BI, Tableau, Databricks).

Responsibilities

Provide hands-on L1 and L2 support in a follow-the-sun model for Front Office applications and platforms, including Portfolio Management, Order and Execution Management (OMS/EMS), Trading Lifecycle, Investment Workflows, and Research and Analytics, in close partnership with the team in Singapore.
Own the health, stability, and performance of the production environment using modern observability tools and dashboards, proactively detecting and preempting issues before they impact trading.
Respond to, triage, and drive production incidents to resolution with minimal business impact, maintaining composure and decisiveness under pressure. Document incidents and conduct thorough root-cause analysis and follow-up.
Act as the central point of coordination during incidents, clearly communicating status, impact, and next steps to Front Office stakeholders, technology teams, and senior management across regions and time zones.
Review and execute system upgrades and deployments, ensuring minimal risk and disruption to production services.
Partner closely with Front Office end-users and stakeholders, responding to queries and resolving issues with urgency and a service-first mindset.
Collaborate with Solution Providers and vendor support teams to troubleshoot, mitigate, and resolve issues related to third-party products.
Investigate production issues end-to-end and engage relevant teams (e.g., infrastructure, data engineering, application teams) for mitigation and strategic solutions.
Drive system failover, disaster recovery, and resiliency processes to safeguard business continuity.
Identify opportunities to apply automation, AI frameworks, and agentic AI tooling to reduce toil, accelerate diagnostics, and continuously improve the efficiency and reliability of application support.
Maintain comprehensive run books, incident resolutions, and system configuration documentation.