Production Support Developer - Trading Technology
About The Position
As a Production Support Engineer, you will help safeguard the stability and resilience of Schwab’s Order Management System in a high-availability environment. Your work directly supports clients by ensuring critical trading and operational systems remain reliable, secure, and performant. In this role, you’ll take ownership of complex production situations—from assessing impact and leading incident response to collaborating across application, infrastructure, database, and vendor partners to restore service. You’ll also focus on continuous improvement by identifying patterns, reducing recurring issues, and strengthening monitoring, runbooks, and operational practices that improve availability over time. You’ll be part of a collaborative, inclusive team that succeeds together as One Schwab. We value trust, accountability, and diverse perspectives, and we encourage curiosity, knowledge sharing, and continuous learning so you can grow your skills while making a meaningful, client-centered impact.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
- 3+ years of experience in production support, site reliability engineering (SRE), or software operations
- Working knowledge of Java (Java 17+ preferred) and SQL for troubleshooting
- Experience supporting applications using observability and monitoring tools such as AppDynamics, Splunk, Grafana, InfluxDB, and Control‑M
- Oracle Database experience with SQL
- 3+ years of experience administering Linux systems (RHEL 7/8/9 preferred)
- Ability to use shell scripting or Python to automate repetitive operational tasks
- Strong communication skills, particularly during incident response and post‑incident reviews
- Availability to work nights and weekends as part of a rotating on‑call schedule
Nice To Haves
- Experience with configuration management and automation tools such as Ansible, Salt, or Puppet
- Demonstrated ability to identify early indicators of system instability and proactively reduce operational risk
- Experience collaborating across teams to improve reliability, scalability, and operational maturity
Responsibilities
- Safeguard the stability and resilience of Schwab’s Order Management System in a high-availability environment.
- Ensure critical trading and operational systems remain reliable, secure, and performant.
- Take ownership of complex production situations, including assessing impact and leading incident response.
- Collaborate across application, infrastructure, database, and vendor partners to restore service.
- Identify patterns, reduce recurring issues, and strengthen monitoring, runbooks, and operational practices to improve availability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
