Production Support Analyst
About The Position
CVS Health's Adjudication & Client Experience Engineering organization is seeking a skilled Software Development Engineer to join its Application Production Support Team. The team provides Level 1–3 support for critical IT Government Systems business applications that serve Pharmacy Benefit Management (PBM) customers. This role helps ensure system reliability, stability, and continuous improvement. The position works with engineers and product, design, and operations teams to triage, troubleshoot, and resolve production issues. Responsibilities include addressing application incidents, identifying root causes, implementing permanent fixes, and improving processes to reduce recurring issues and support business continuity and customer satisfaction. The role also contributes to break-fix work on existing codebases to improve stability, scalability, and performance as membership and transaction volumes grow. It includes designing and implementing features, contributing to technical architecture, and advancing the engineering roadmap across adjudication and client experience systems. The position calls for technical expertise, problem-solving, and collaboration in a high-demand production environment, while helping guide technical direction and deliver high-quality digital solutions.
Requirements
- Strong technical expertise.
- Solid problem-solving skills.
- Ability to collaborate effectively in a high-demand production environment.
Responsibilities
- Provide Level 1–3 support for critical IT Government Systems business applications.
- Triage, troubleshoot, and resolve daily production issues in collaboration with engineering, product, design, and operations teams.
- Address application incidents, identify root causes, and implement permanent fixes.
- Drive process improvements to reduce recurring issues.
- Perform break-fix work on existing codebases to improve application stability, scalability, and performance.
- Design and implement new features.
- Contribute to technical architecture and the engineering roadmap for adjudication and client experience systems.
- Help guide technical direction and support delivery of high-quality digital solutions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
