Production Support Analyst
About The Position
We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential. This role requires 1 day onsite in Rosslyn, VA each week. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Requirements
- 1 day onsite in Rosslyn, VA each week.
Responsibilities
- Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group.
- Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
- Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
- Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
