Production Support Analyst – UiPath RPA & Agentic AI

Medline•Northbrook, IL

3d•$92,000 - $138,000

About The Position

We are looking for a Production Support Analyst with strong hands-on experience in UiPath RPA, Document Understanding, and emerging Agentic AI solutions. The role focuses on supporting, stabilizing, and enhancing automation and AI-driven processes in production environments. You will work closely with development, business, and infrastructure teams to ensure high availability, reliability, and continuous improvement of automation solutions.

Requirements

3–5 years of experience in RPA development and production support
Strong hands-on experience with: UiPath (Orchestrator, workflows, debugging)
UiPath Document Understanding
Exposure to Agentic AI / AI-driven automation concepts
Experience supporting production environments (incident, problem, change management)
Knowledge of: SQL and relational databases
API integrations and data handling
Experience with SAP / AS400 integrations is a plus
Familiarity with programming/scripting (VB.NET, Python, or similar)
Strong analytical and troubleshooting skills

Nice To Haves

Exposure to Microsoft ecosystem : Azure services Power BI / Power Platform Copilot / AI services
Experience with: Azure Kubernetes Service (AKS) or containerized environments
DevOps pipelines (CI/CD, release management)
Knowledge of Enterprise Monitoring & Observability : Application Insights Azure Monitor Logging frameworks and alerting systems
Understanding of: Agent frameworks and AI orchestration architectures
Data platforms (e.g., Cosmos DB, ADLS, Fabric)
Strong troubleshooting and debugging mindset
Ability to work in Agile/Scrum environments
Effective communication with technical and business teams
Proactive approach to monitoring and issue prevention
Ability to correlate technical failures with business impact

Responsibilities

Provide L2/L3 production support for UiPath bots and Agentic AI-driven workflows
Support Document Understanding pipelines (classification, extraction, validation issues)
Monitor bot and agent execution, identify failures, and perform root cause analysis (RCA)
Troubleshoot queue failures, bot breakdowns, credential issues, and orchestration failures
Assist in maintaining AI decision flows, agent handoffs, and execution consistency
Design and enhance automation workflows with robust exception handling and retry mechanisms
Support end-to-end automation lifecycle (development, testing, deployment, production support)
Implement improvements to increase bot/agent efficiency and reduce failure rates
Work extensively with: UiPath Orchestrator (Queues, Jobs, Triggers, Assets, Logs)
Debug and optimize automation workflows and production issues
Support integrations with enterprise systems (e.g., SAP, AS400, web applications)
Monitor automation processes and ensure SLA compliance
Handle incident management, problem management, and change requests
Review logs, identify patterns, and implement preventive fixes
Enhance alerting and monitoring mechanisms for proactive issue resolution
Collaborate with Business Analysts, Developers, and Infra teams
Participate in release planning and production deployment activities
Maintain runbooks, SOPs, and knowledge base documentation
Ensure adherence to governance and automation standards

Benefits

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

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