Production Supervisor

Mills Automotive Group•Baxter, MN

17d•$54,000 - $90,000

About The Position

The Production Supervisor coordinates daily workflow in a Ford dealership service department. The role dispatches repair orders, assigns work to technicians, and keeps the shop operating efficiently while maintaining quality and customer satisfaction. Acting as a connection between service advisors and technicians, the supervisor matches work to technician capabilities, monitors work in progress, resolves workflow issues, and supports productivity and accountability across the department.

Requirements

Strong organizational, prioritization, and problem-solving skills.
Ability to make quick, effective decisions in a fast-paced environment.
Strong communication skills and ability to coordinate with technicians, service advisors, and service management.
Ability to balance multiple priorities while maintaining a big-picture perspective.
Leadership skills, including the ability to motivate a team and hold people accountable.
Continuous improvement mindset focused on efficiency, productivity, and results.

Nice To Haves

Experience in an automotive repair shop, dealership service department, or automotive production environment.
Understanding of automotive repair processes, technician skill levels, and service department workflow.
Proficiency with dealership management systems and repair order processes.

Responsibilities

Review incoming repair orders and assign jobs based on technicians’ skill levels, certifications, experience, availability, and workload.
Monitor shop workflow to reduce technician downtime and bottlenecks and maximize available labor hours.
Balance daily workloads so repair orders are completed efficiently and remain on schedule.
Assign complex diagnostic and repair work to appropriately qualified technicians and dispatch routine work effectively.
Track repair order status, identify delays, and adjust assignments to keep production moving.
Coordinate with service advisors about priorities, technician availability, estimated completion times, and potential delays.
Help technicians resolve workflow issues, clarify priorities, and access the information and resources needed to complete their work.
Identify opportunities to improve technician efficiency, labor-hour production, and shop processes.
Help ensure repairs meet dealership procedures, Ford standards, and quality expectations.
Monitor productivity and workflow performance, communicate expectations, and promote accountability.
Support safety compliance and maintain an orderly, professional service environment.