Production Supervisor

Evergreen Goodwill•Redmond, WA

14d

About The Position

The Production Supervisor oversees the store’s day-to-day donation and production operations to meet or exceed merchandise production goals. The role supervises production employees, supports daily production targets, and helps ensure a safe, clean, and organized workplace. Some duties do not apply to the Seattle Store Production Supervisor because that location does not operate donations and instead supports other stores. The position is non-exempt, reports to the Production Assistant Manager, and supervises Production Associates. Pay rate: $26.44 per hour. The supervisor schedules and assigns work, monitors employee results, addresses concerns affecting performance and productivity, and carries out supervisory responsibilities under Goodwill policies and applicable laws. These responsibilities include interviewing, hiring, training, directing and evaluating employees, recognizing or disciplining employees, resolving complaints, and partnering with People Relations when appropriate. The job requires production or warehouse experience, familiarity with material-handling practices and dock equipment, basic math, teamwork and leadership skills, and proficiency with Microsoft Office. The work takes place in a warehouse with variable temperatures and dust exposure, and includes occasional travel for off-site training and events. Physical activities include lifting and carrying up to 30–40 pounds, extended standing, frequent bending and reaching, and moving across varied surfaces.

Requirements

Minimum 1 year of production or warehouse experience.
Working knowledge of material-handling practices.
Minimum 6 months to 1 year of supervisory experience.
Familiarity with dock equipment and lifting and handling techniques.
Basic math skills for reports and documentation.
Ability to work and lead in a team environment and carry out instructions.
Proficiency with Microsoft Office: Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn job-related technology and software.
Ability to lift and carry 30–40 pounds; stand for long periods; frequently bend, kneel, reach, stoop, squat, push, and climb ladders; and travel across stairs, ramps, and uneven terrain.
Ability to communicate effectively verbally and in writing, including with people who have limited English skills.
Reliable attendance.
Ability to organize, sort, categorize, count, add, subtract, prioritize, solve problems, and communicate with the public.
High school graduate or GED equivalency preferred.

Nice To Haves

Evergreen Goodwill Forklift certification is optional, subject to eligibility requirements.

Responsibilities

Ensure donations are processed to maximize sales and minimize waste.
Conduct quality checks on merchandise before it is placed on the sales floor.
Ensure donations are processed promptly from the donation door to the sales floor.
Communicate needs to the store management team so production and sales goals can be met.
Schedule and assign employees to meet operational requirements.
Follow up with employees on work results to promote productivity.
Address workplace concerns that affect employee performance and productivity.
Coordinate dock efforts by assigning staff within production and transportation areas.
Ensure Production Associates have needed supplies.
Prepare reports by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Build and maintain internal and external customer satisfaction.
Promote safe work practices, assist with employee safety training, and report potential hazards or accidents.
Safely operate a forklift when certified to Evergreen Goodwill standards.
Interview, hire, train, assign, direct, and monitor employees; recognize or discipline employees; address complaints and resolve problems; and partner with People Relations as appropriate.
Perform other duties as assigned.