Production Supervisor

CTDI Careers•El Paso, TX

27d•Onsite

About The Position

The Production Supervisor coordinates and assigns production workers’ activities, ensures production targets and quality standards are met, and helps drive P&L results. The role supervises production operations in an assigned area or shift and is scheduled for the first shift, 7:00 AM–3:30 PM, Monday through Friday. The supervisor oversees workers operating production machinery, assembling items, performing quality control, and packaging goods for shipment. The position also coordinates department workflow, inventory, and staffing; supports employees through training and feedback; and helps maintain a safe, productive workplace. The supervisor may perform other duties depending on the needs of the warehouse operation. CTDI is an engineering, repair, and logistics company serving wireless telecommunications, high-speed internet, and cable providers. The company reports more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide. It offers a compensation and benefits package and has operated in the telecommunications field for over 40 years. This position does not qualify for visa sponsorship.

Requirements

At least 1 year of leadership experience; experience in a materials or distribution environment is preferred.
Problem-solving and decision-making ability, with a strategic, results-oriented approach and focus on continuous improvement.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects.
Strong leadership, interpersonal, verbal communication, and written communication skills.
Ability to engage with customers professionally.
Strong computer skills, including proficiency in Microsoft Office.
Associate degree preferred or equivalent work experience.
Must be at least 18 years old.
United States work authorization is required.
This position does not qualify for visa sponsorship.

Nice To Haves

Previous experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics operations.
Experience supervising temporary staff.
Experience with UKG and Kronos.
General knowledge of OSHA standards.
Associate degree.

Responsibilities

Supervise production workers operating machinery, assembling items, performing quality control, or packaging goods for shipment.
Schedule and assign worker tasks, troubleshoot issues, and implement improvements to efficiency and productivity.
Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
Communicate shift information during transition meetings so the next shift is prepared.
Provide first-level support for escalated issues during the work shift.
Monitor departmental performance metrics to maintain consistent production quality.
Communicate with management and customers to meet SLAs and resolve issues promptly.
Address and resolve employee concerns as part of employee relations efforts.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and administer daily performance feedback and reporting.
Coordinate departmental workflow and ensure adequate inventory and staffing.
Train, motivate, and support employees on company and departmental procedures, development opportunities, and processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the needs of the warehouse operation.