Production Supervisor

CTDI Careers•Haslet, TX

10d•Onsite

About The Position

The Production Supervisor coordinates and assigns production workers’ activities to meet production targets, maintain quality standards, and drive P&L results. The role supervises production operations in assigned areas or shifts. This is a first-shift position, scheduled Monday through Friday from 6:00 a.m. to 2:30 p.m., in a warehouse environment. CTDI is an Engineering, Repair, and Logistics company serving major wireless telecommunications, high-speed internet, and cable providers. The company has more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide. CTDI describes itself as a family-oriented company and a growing leader in telecommunications for over 40 years.

Requirements

At least 1 year of leadership experience; experience in a materials or distribution environment is preferred.
Problem-solving and decision-making abilities, with a strategic approach focused on results and continuous improvement.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects.
Strong leadership, interpersonal, verbal communication, and written communication skills.
Ability to engage professionally with customers.
Strong computer skills, including proficiency in Microsoft Office.
Associate degree preferred or equivalent work experience.
Must be at least 18 years of age.
United States work authorization is required; the position does not qualify for visa sponsorship.

Nice To Haves

Previous experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics.
Experience supervising temporary staff.
Experience working with UKG and Kronos.
General knowledge of OSHA standards.
Associate degree.

Responsibilities

Supervise workers operating production machinery, assembling items, performing quality control, or packaging goods for shipment.
Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
Communicate information during shift-transition meetings so the next shift is prepared.
Provide first-level support for escalated issues during the work shift.
Monitor departmental performance metrics to maintain production quality.
Communicate with management and customers to meet SLAs and resolve issues promptly.
Address and resolve employee concerns as part of employee-relations initiatives.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and administer daily performance feedback and reporting as required.
Coordinate departmental workflow and ensure sufficient inventory and staffing to meet demand.
Train, motivate, and support employees on company and departmental procedures, development opportunities, and processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other assigned duties based on the business the warehouse supports.