Production Supervisor

NOVO•Madison, TN

6d•Onsite

About The Position

NOVO Health Services is seeking a hands-on Production Supervisor to lead daily production at its healthcare laundry facility in Madison, Tennessee. This newly created role supports increased production volume and a seven-day operation, ensuring the facility is staffed, equipment operates effectively, and daily work is completed safely, efficiently, and to quality standards. The supervisor leads soil sorters, washer and cart-washer operators, and clean-side production associates, and works closely with the chemical technician and Business Manager to keep washing, drying, and finishing on schedule. The Production Supervisor is responsible for staffing, work assignments, frontline leadership, and execution of plant production goals. The position requires a proactive, accountable leader comfortable working in a noisy, fast-paced industrial environment and giving and receiving open feedback. The schedule may include evenings, night shifts, weekends, holidays, and overtime as business needs require. The work environment may include heat, humidity, and moving equipment. The role involves prolonged standing and walking, bending, stooping, pushing, and pulling, and lifting objects up to 35 pounds. Physical requirements may be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
3–5 years of experience in a manufacturing, production, or service-industry environment with supervisory responsibilities.
Experience with employee relations and team building.
Ability to define business-related performance measures and hold associates accountable.
Strong analytical skills, including the ability to determine the number of carts required for orders.
Basic computer knowledge and willingness to learn new computer applications.
Comfort giving and receiving open feedback.
Ability to read, speak, and write English.
Willingness to work evenings, night shifts, weekends, and holidays.
Ability to work in a noisy, fast-paced industrial laundry environment that may include heat, humidity, and moving equipment.
Ability to bend, stoop, push, pull, stand, and walk for long periods.
Ability to lift moderately heavy objects up to 35 pounds.
Ability to perform the physical requirements of the position with or without reasonable accommodation.

Nice To Haves

Some college or formal education and training in business, operations, or a related field.
Supervisory experience in an industrial or healthcare laundry environment.
Experience operating or supervising continuous batch washers (CBWs), dryers, and washer/extractors.
Ability to analyze cost and performance data to improve operations and reduce costs.
Demonstrated customer service, people leadership, and organizational skills, with a record of achieving positive business results.
Familiarity with healthcare linen processing and infection-control practices.
Bilingual English/Spanish communication skills.

Responsibilities

Schedule adequate staffing, prepare work schedules, and assign daily work to production associates.
Supervise soil sorters, washer and cart-washer operators, and clean-side production associates to meet productivity targets and safety requirements.
Monitor continuous batch washers (CBWs), dryers, and washer/extractors to maintain correct loading sequences and maximize productivity and washing performance.
Partner with the chemical technician on proper loading, wash chemistry, and efficient washing and drying.
Analyze order requirements to determine the number of carts needed and align production with customer demand.
Communicate anticipated bottlenecks and production constraints to the Business Manager.
Respond to bottlenecks, staffing changes, quality issues, and equipment downtime to protect daily production.
Provide frontline leadership coverage across a seven-day production schedule, including weekends.
Operate equipment and perform hands-on production duties as needed.
Develop and train operators on equipment to support consistent, high-quality performance.
Define performance measures tied to business goals and hold associates accountable.
Promote open communication, team commitment, and positive employee relations.
Address attendance, performance, and conduct issues through coaching and corrective action.
Communicate, implement, and monitor safety programs and procedures; lead and participate in safety meetings; and ensure proper equipment use and maintenance.
Identify safety improvements, enforce safety standards, follow safety and infection-control procedures and company policies, and keep the department clean, orderly, and safe.
Participate in plant goal setting and drive execution of production goals.
Monitor production records and take action to close performance gaps.
Track production plan attainment, pounds per operator hour (PPOH), quality and reject rates, attendance, and safety performance.
Manage real-time staffing, breaks, downtime, and workflow to maximize labor productivity.
Analyze cost and performance data to identify operational improvements and cost reductions.
Accurately document associate production, time, safety incidents, absenteeism, and corrective actions.
Prepare and maintain production, maintenance, and inventory logs, records, and reports.
Purchase supplies, parts, and equipment and assist with department budgeting as needed.
Assist the Business Manager in directing overall plant operations, complete special projects, and perform other duties as assigned.