Production Supervisor

32d•$20 - $21

About The Position

As the Production Supervisor at RWB Thrift, you will support the Production Manager and oversee daily operations in the production room. You will work with the production team to maintain efficient workflow and quality standards, meet production goals, and ensure merchandise is prepared for the sales floor according to company guidelines. The role involves coaching and developing team members, assisting with training, and maintaining compliance with safety and operational procedures. Under the Production Manager’s guidance, you will also learn scheduling, recruitment, and employee management skills and gain exposure to business operations through reports, departmental goals, and performance metrics. This position operates in a consistently busy, fast-paced, and noisy retail and production environment with bright lighting. It involves regular interactions with customers, donors, and coworkers and requires flexibility to work in different tasks or departments as operational needs require. Physical requirements include standing for extended periods, repetitive motions, manual dexterity, balance and agility, visual acuity, and occasionally lifting and carrying up to 25 pounds. Closed-toe shoes are required.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Basic computer skills, including MS Office, Teams, and Outlook.
Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods and perform regular repetitive motions and tasks requiring manual dexterity, fine motor skills, balance, and agility.
Visual acuity to see clearly at 20 inches or less and 20 feet or more.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly with customers, donors, and coworkers and to adapt to changing tasks or departments based on operational needs.
Must wear closed-toe shoes for safety.
Demonstrated dependability, integrity, humility, adaptability, attention to detail, inclusion, teamwork, workflow management, composure, informal communication, resilience, and professionalism.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience; experience is preferred but not required.

Responsibilities

Supervise daily production-room operations, maintaining efficient workflow and adherence to production schedules.
Monitor processed merchandise and maintain quality standards so items are prepared for the sales floor according to company guidelines.
Work with the production team to meet production goals and optimize productivity.
Coach and develop production team members, providing guidance and support.
Assist with training new production team members on operational procedures and safety protocols.
Ensure compliance with safety regulations and operational procedures; conduct regular safety inspections and promptly address safety concerns.
Collaborate with the Production Manager to resolve operational issues and implement process improvements.
Support the Production Manager in achieving departmental goals and contributing to the thrift store’s operations.
Assist in building production schedules and managing workflow to optimize labor efficiency.
Provide input for performance evaluations and contribute to performance management as directed by the Production Manager.
Learn and apply scheduling techniques, recruitment processes, and employee management skills under the Production Manager’s guidance.
Participate in training and development programs relevant to production operations.
Review key reports, learn departmental goals, and contribute to performance metrics.