Production Supervisor

Evergreen Goodwill•Redmond, WA

15d•Onsite

About The Position

The Production Supervisor oversees the store’s day-to-day donation and production operations to meet or exceed merchandise production goals. The role supervises production employees, supports daily production targets, and ensures a safe, clean, and organized work environment. Some duties do not apply at the Seattle Store, which does not operate donations but supports other stores. The position reports to the Production Assistant Manager and supervises Production Associates. The pay rate is $26.44 per hour. The supervisor schedules and assigns employees, monitors work results and productivity, addresses employee concerns, and supports hiring, training, performance management, and problem resolution in accordance with Goodwill policies and applicable laws. The role also coordinates production and transportation dock efforts, communicates operational needs to store management, prepares reports, and helps maintain customer satisfaction. The work takes place in a warehouse environment with variable temperatures and exposure to dust. Occasional travel for off-site training and events is required. The employee must be able to perform the listed physical tasks and may receive reasonable accommodations to perform essential functions.

Requirements

High school graduate or GED equivalency preferred.
At least 1 year of production or warehouse experience and working knowledge of material-handling practices.
6 months to 1 year of supervisory experience.
Familiarity with dock equipment and lifting and handling techniques.
Basic math skills for reports and documentation.
Ability to work and lead in a team environment.
Ability to carry out instructions.
Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn new technology and software related to the job.
Forklift certification is optional if applicable to the job role; eligibility requirements must be met.
Ability to lift and carry 30–40 pounds; use fine motor control; stand for long periods; bend, kneel, reach, stoop, squat, push, climb ladders, and travel across stairs, ramps, and uneven terrain.
Ability to communicate effectively verbally and in writing, including with people who have limited English skills.
Reliable attendance.
Ability to organize, sort, categorize, count, add, subtract, prioritize, solve problems, communicate with the public, and use verbal and written communication skills.

Nice To Haves

High school graduate or GED equivalency.
Evergreen Goodwill forklift certification, if applicable to the job role.

Responsibilities

Process donations to maximize sales and minimize waste.
Conduct quality checks on merchandise before it is placed on the sales floor.
Ensure donations are processed promptly from the donation door to the sales floor.
Communicate needs to the store management team to support production and sales goals.
Schedule and assign employees to meet operational requirements.
Promote productivity by following up with employees on work results.
Address workplace employee concerns that affect performance and productivity.
Coordinate dock efforts by assigning staff within production and transportation areas.
Ensure Production Associates have necessary supplies.
Prepare reports by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Build and maintain internal and external customer satisfaction.
Promote safe work practices, assist with employee safety training, and report potential hazards or accidents.
Safely operate a forklift when certified to Evergreen Goodwill standards.
Carry out supervisory responsibilities, including interviewing, hiring, training, directing work, monitoring performance, rewarding and disciplining employees, addressing complaints, and resolving problems; partner with People Relations as appropriate.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription coverage
100% employer-paid life, accidental death and dismemberment, and long-term disability insurance for salaried employees
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts plan
Roth and 403(b) retirement savings plan program
Paid vacation, nine holidays, and sick time
Limited paid time off for jury duty and bereavement leave
Employee discounts
Employee referral bonus
Employee Assistance Program
Mentorship Program
Career advancement opportunities
Paid job training