Production Specialist

Hearst • San Francisco, CA

1d • Remote

About The Position

As a Production Specialist at Bring a Trailer, your job will be to guide sellers through the online auction process. You'll assist the seller in moving from a completed submission for a collector car to a successful auction experience, while providing excellent customer service from start to finish. The ideal candidate may have a background in technical writing with a passion for autos or may be working with customers in the auto space with a flair for writing. Auto mechanics with a love of writing are encouraged to apply! This is a full-time position that can be done remotely. Please note that we can only consider applicants from the following states: DE, FL, IL, IN, MD, MI, MN, NY, NC, NM, OH, PA, RI, TX, VA, WI. For consideration, resumes must be submitted with a cover letter and salary requirements.

Requirements

• Excellent interpersonal skills
• High levels of motivation, integrity, and warmth
• Methodical when it comes to organization
• Ability to manage many different stakeholders and projects in a fast-paced environment
• Tact to handle sensitive and confidential information with discretion
• Ability to gain seller’s confidence and trust
• Solutions-oriented
• Ability to resolve conflict independently with patience and empathy
• Know when to ask for guidance
• Can-do attitude
• Flexible and eager attitude toward helping with company needs as they arise
• Domain knowledge and an interest in the kind of vehicles we feature on BaT each day

Nice To Haves

• Background in technical writing with a passion for autos
• Working with customers in the auto space with a flair for writing
• Auto mechanics with a love of writing

Responsibilities

• Prep listings for launching as live auctions, including creating an inventory of seller submission data and photos and organizing photos in accordance with BaT standards.
• Work with sellers and team members on adding informational updates to listings.
• Act as the point of contact for sellers during the initial stages of listing creation up to the point of auction go-live and respond to sellers in a timely and professional manner.
• Provide customer support such as answering questions, giving advice or tips, and address seller concerns/worries.
• Manage and prioritize work on a large queue of listings in various stages prior to the listing going live in auction and complete an assigned work queue daily.
• Shepherd listings through our internal system and serve as the “original expert” on the history of a listing as it is touched by other teams.
• Perform additional duties and projects on an as-needed basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees