Production Specialist

Twelve NYC • New York, NY

2d • Hybrid

About The Position

Twelve is seeking a highly organized, detail-oriented Production Specialist to support operational delivery for key merchandising programs and enterprise accounts. This role will assist with purchase order processing, production trackers, supplier follow-up, sample coordination, compliance documentation, logistics support, and internal/client status updates from brief through delivery. The role will work closely with the Production & Operations Manager, logistics, compliance, finance, suppliers, and internal teams to keep projects organized, accurate, and moving forward.

Requirements

• 1-3 years of experience in production, supply chain, operations, merchandising, account coordination or a similar support role; relevant internships or entry-level experience will be considered.
• Strong organizational skills with the ability to manage trackers, details, timelines, documents, and follow-ups across multiple projects.
• Clear written and verbal communication skills, with comfort working with internal teams, suppliers, and external partners.
• Strong attention to detail and accuracy when working with purchase orders, quantities, dates, costs, and documentation.
• Proficiency in Microsoft Office, especially Excel
• Ability to learn new systems, trackers, client portals, NetSuite, and project management tools
• Problem-solving mindset with the ability to flag risks, ask questions, and escalate issues appropriately
• Interest in production, supply chain, or client operations

Responsibilities

• Maintain organized project trackers, account documents, purchase order records, follow-up notes, and client-specific process documentation
• Support client and internal status updates by gathering information from suppliers and internal teams, preparing meeting notes, and flagging missing information or next steps
• Assist with PO conversion and supplier handoff after requirements, pricing, and timelines have been reviewed and approved by the manager
• Follow up with suppliers and factories on production status, estimated completion dates, sample progress, and upcoming milestone requirements
• Update critical path documents with key production milestones, including sampling, approvals, production start dates, QA/QC, compliance, shipping readiness, and invoicing status
• Track open supplier actions and flag missing information, delays, or changes to the manager for review
• Support Pre-Production Sample coordination by tracking sample submissions, approvals, revisions, dispatch details, and required follow-up
• Maintain sample records, production documentation, range boards, project folders, and client-specific process documents
• Help organize production photos, sample feedback, approvals, and related documentation to ensure files are complete and easy to reference

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• Mental Health Mondays
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Family planning and wellness benefits
• Summer Fridays
• Discretionary Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed