Production Specialist II - Year Up
Bank of America•Chicago, IL
•$25 - $26•Onsite
About The Position
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
Requirements
- Adaptability
- Attention to Detail
- Business Operations Management
- Customer and Client Focus
- Policies, Procedures, and Guidelines Management
- Collaboration
- Issue Management
- Organizational Effectiveness
- Prioritization
- Problem Solving
- Confronting Bias
- Must be a current Year Up intern at Bank of America
Responsibilities
- Addresses issues in production proactively and handles complex client escalations
- Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
- Monitors and reviews documentation requirements
- Resolves peer or customer escalations and inquiries
- Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Benefits
- access to paid time off
- resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
