Production Quality Control Specialist

Drips•Cleveland, OH

1d•Remote

About The Position

The Quality Control Specialist role is what confirms those campaigns actually work the way they're supposed to before real customers ever see them. As a Quality Control Specialist, you test our product. You take completed builds and verify, end to end, that they behave the way they're supposed to in real-world conditions — not just that the settings look right on screen, but that messages send on time, calls route correctly, and the experience holds up once it's live. You'll manage a steady queue of cases moving through QC, prioritizing your work so nothing sits and nothing slips through untested. This role calls for a bit more technical depth than some other Production roles — you'll want a real grasp of how the system behaves and why, not just how to click through it.

Requirements

Strong queue management: you can manage a steady flow of QC cases, prioritize by urgency and launch date, and keep work moving from intake to completion without letting cases stall.
Comfort with test management tools: experience with a test management platform to document test cases, execute test suites, and track results.
Strong analytical skills and attention to detail: you catch the inconsistency or edge case that others miss, and you can spot a trend across a batch of defects, not just a one-off issue.
Good communication skills: you can document a defect clearly enough that someone else can reproduce and fix it, and explain findings in plain language to non-technical partners.

Responsibilities

Run functional and regression tests on completed builds to confirm they perform as intended — checking timing, routing, message content, and call behavior against real-world scenarios.
Own a queue of QC cases from intake through completion, picking up work once Build has finished configuring it and seeing each case all the way through to a clean, documented close.
Identify, document, and communicate defects clearly, so the right fix gets made by the right team without back-and-forth guessing.
Execute Functional & Regression Testing: Test completed campaign builds end to end: message timing and sequencing, call routing, audio playback, and digit-press behavior.
Verify that changes behave correctly across real-world conditions — different carriers, devices, and time zones — not just in an idealized test case.
Run regression tests to confirm that a fix or change hasn't broken something else in the process.
Own a Queue of QC Cases: Manage a steady flow of cases moving into QC once Build has finished its work, prioritizing based on urgency, launch dates, and complexity.
See each case through from intake to a fully tested, documented close — you're the last check before something goes live.
Keep the queue moving without letting cases stall or pile up.
Partner with Build and Product Engineering: Coordinate directly with the Build team when a case needs rework, giving them clear, specific detail on what didn't pass and why.
Work with Product Engineering when an issue traces back to the underlying system rather than a specific campaign configuration.
Translate technical findings into plain language so both technical and non-technical partners understand what was found and what it means.
Document and Report on Quality: Document test cases and results in a test management platform, so there's a clear record of what was tested and how it performed.
Maintain a dashboard of defect results to track trends and flag recurring problem areas.
Deliver regular reports to leadership summarizing findings, risks, and improvement opportunities.