Production Quality Assurance Associate

Fiserv•Nashville, TN

23h•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Production Quality Assurance Associate About your role: As a Production Quality Assurance Associate at Fiserv, you will be trained to complete inspection tasks that ensure card production meets specifications and regulatory requirements. You will record findings, drive disposition actions, and support production quality control in a secure manufacturing environment. What you’ll do: Interpret, follow, and improve company quality assurance standards; develop or update production standards and testing protocols. Plan, execute, and oversee in-process and final visual, dimensional, and technical inspections. Maintain records and tracking systems for complaints and nonconformance; perform root-cause analysis and corrective actions. Prepare non-conformance reports; track quality levels, maintain problem logs, and report issues to managers and product developers. Investigate product quality issues and ensure resolution per company and regulatory requirements; capture and document complaints. Collaborate with production, maintenance, and quality teams to meet productivity, safety, quality, and Continuous Improvement goals. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

1+ years of experience with quality management systems and internal audit procedures (e.g., ISO 9001).
1+ years of experience documenting QA activities, maintaining tracking systems, and preparing non-conformance reports.
2+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

3+ years of experience in PC-based data entry and Microsoft Excel for production and inspection records.
3+ years of quality assurance, inspection, or production experience in a fast-paced manufacturing environment.
Familiarity with card personalization, lamination, embossing, and secure handling procedures.
Experience with value stream mapping and Lean process improvement

Responsibilities

Interpret, follow, and improve company quality assurance standards; develop or update production standards and testing protocols.
Plan, execute, and oversee in-process and final visual, dimensional, and technical inspections.
Maintain records and tracking systems for complaints and nonconformance; perform root-cause analysis and corrective actions.
Prepare non-conformance reports; track quality levels, maintain problem logs, and report issues to managers and product developers.
Investigate product quality issues and ensure resolution per company and regulatory requirements; capture and document complaints.
Collaborate with production, maintenance, and quality teams to meet productivity, safety, quality, and Continuous Improvement goals.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave