Quality Assurance Associate

Conduent • Plano, TX

10d • $31,200 - $39,000 • Onsite

About The Position

About the Quality Assurance Associate. The individual who fills this position will be responsible for overseeing the quality standards within a print/mail environment. Key duties include sampling the quality of work for all clients, entering data from prepared materials into our QMS system, and collaborating with the QC team to achieve productivity targets. Additionally, the candidate will be expected to provide support during audits, client visits, and uphold high quality standards. A successful candidate will possess strong attention to detail, self-confidence, and the ability to work autonomously.

Requirements

• Able to pass background and have a high school diploma or GED
• Excellent oral and written communication skills
• Excellent attention to detail
• Must be able to multi-task while maintaining accuracy
• Can use Microsoft applications such as Teams, Word, Excel and Outlook
• Can escalate issues to management and take the lead in de-escalating problems and adequately documenting.
• Must be detail-oriented, a problem solver, adept at data analysis, skilled in time management, and proficient in conflict resolution

Responsibilities

• Mail sorting and operating machines
• Scanning incoming and outgoing mail
• Assist in the identification root cause regarding errors from mailroom
• Work independently but be a team player
• Performs clerical task functions as needed
• Meet mail-out deadlines including reviewing rejects before mail-out
• Operates alpha/numeric key machine
• Additional duties as assigned

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees