Production & Pricing Specialist (Apparel Decoration)

Aston Carter•Reno, NV

6d•$21 - $26•Onsite

About The Position

The Production & Pricing Specialist supports both contract and full-service retail customers by delivering fast, accurate quotes and hands-on order management in a fast-paced apparel decoration environment. This customer-facing, hybrid role combines estimating, product knowledge, and project coordination, guiding customers toward the most effective decoration methods while maintaining speed, accuracy, and margin integrity.

Requirements

25 years of relevant experience in apparel decoration, print production, estimating, or a closely related field preferred.
Strong understanding of apparel decoration methods, or a demonstrated willingness and ability to learn these methods quickly.
Ability to interpret artwork requirements, including vector file formats, placement details, and basic production constraints.
Proven experience with pricing, quoting, and managing customer accounts in a production or print environment.
Hands-on order management skills, from initial quote through production handoff.
Excellent verbal and written communication skills and comfort working directly with customers in a customer-facing role.
High level of organization with the ability to manage multiple quotes and orders simultaneously in a fast-paced setting.
Strong attention to detail and a proactive, problem-solving mindset when reviewing artwork, specifications, and production requirements.
Ability to work efficiently under time-sensitive conditions while maintaining accuracy and professionalism.
Demonstrated margin awareness and commitment to maintaining pricing accuracy across all quoted work.

Nice To Haves

Experience with QuickBooks for financial and order-related data entry and tracking.
Experience with Shopify for managing retail orders and e-commerce workflows.
Experience with InkSoft or similar platforms for quoting and managing decorated apparel projects.
Familiarity with CRM systems for tracking customer communication, quotes, and order history.
Experience in screen printing, embroidery, or promotional products, with practical knowledge of production processes.
Experience working in high-volume quoting environments where speed and accuracy are critical.
Interest in apparel decoration and willingness to continually expand product and process knowledge.
Ability to collaborate effectively with Customer Service, Production, and Operations teams in a production-focused organization.

Responsibilities

Generate accurate and timely quotes for contract and retail customers, consistently meeting a target turnaround time of within two hours.
Recommend appropriate apparel decoration methods, including screen printing, embroidery, direct-to-garment (DTG), patches, and other techniques based on project scope, budget, and timeline.
Identify potential production issues early, such as artwork limitations, placement concerns, and garment compatibility, to prevent delays and rework.
Manage retail orders from initial quote through production handoff, ensuring all details are clearly documented and communicated.
Communicate directly with customers to clarify specifications, artwork requirements, quantities, timelines, and expectations.
Collaborate closely with Customer Service, Production, and Operations teams to ensure smooth execution of all quoted and confirmed work.
Maintain pricing accuracy across all quotes and orders while actively protecting margins and supporting overall profitability.
Utilize internal systems and tools to track quotes, orders, and customer communication, ensuring information is current and easily accessible.
Interpret artwork requirements, including vector formats, placements, and basic production constraints, to confirm feasibility and guide customer decisions.
Manage multiple quotes and orders simultaneously, keeping projects moving forward without bottlenecks.
Work efficiently under time-sensitive conditions, prioritizing tasks to meet customer deadlines and production schedules.
Demonstrate clear, confident communication with customers and internal teams to build trust and ensure alignment on project expectations.