Production & Operations Specialist

American Kennel Club•Raleigh, NC

About The Position

This position performs a variety of duties which supports the workload in Inbound Mail Services to ensure that all mail is sorted, opened and prepped, scanned and processed on a day-to-day basis. This position emphasizes accuracy and timely performance of job duties, as well as a strong emphasis on attention to detail.

Requirements

Gather relevant information, notice relationships between different pieces of information, and help generate solutions to practical process problems.
Introduce new ideas or methods to the workplace to improve performance.
Demonstrate the ability to be rational, objective, and unbiased when making decisions or taking action.
Actively listen to others’ needs and points of view and respond appropriately.
Strong communication skills are required.
Ability to perform multiple tasks with ease and maintain focus.
Must demonstrate substantial attention to detail.

Responsibilities

Operates & performs daily maintenance on Agissar Mail opening equipment, IBML high speed document scanner and Omation letter opener.
Performs Executive Sort of all USPS mail received daily. Ability to appropriately direct internal sorting of all mail according to AKC PO Boxes and directory of AKC staff.
Maintains accurate counts of mail received daily and completes designated paperwork collected monthly by management.
Utilizes mail tracking software to ensure that all certified mail is properly recorded and/or delivered.
Reviews all work delivered by internal AKC staff to ensure accuracy of prepping and determines appropriate routing.
Collects work to be scanned by extracting contents and organizing them by batch types designating for scanning.
Adheres to all production standards and guidelines which have been established by Inbound Mail management.
Scans all prepared work on IBML scanner. Assemble and label batches for filing.
Fee instruments are separated after scanning; labeled and batched according to batch
Prepares daily bank deposit for organization and all reports associated with bank deposit. Locates deposit errors and acts on them accordingly.
Performs corrections to scanned images in Batch Fix and researches additional documents in the Registration Console.
Provides ongoing support to fulfillment and stockroom operations by assisting with projects, managing inventory control processes, performing quality assurance tasks, and supporting other operational initiatives as needed.